Starbucks SM City Marikina — Restaurant in Marikina

We ordered a frappe from the store. Turned out that the milk used has a mouldy smell. Politely reported the drink and informed them about the issue. The drink was replaced but no apology was made. The manager/supervisor gave a judgemental look. The staff also said to check the drink first before going out of the store. They made us feel like it was our fault for the drink to taste and smell like that even wala pang 5 mins bumalik agad kami sa store lol. Take note, the newly replaced drink still has the smell and bad taste. To the store, better check your ingredients and equipment. It's not your customers' fault to raise concerns about your products especially if you're...

Not all crews are friendly or accommodating, which was already disappointing — but I was even more surprised to be charged extra for a simple sprinkle of cinnamon on my hot cappuccino. It may seem minor, but in all the Starbucks branches I've visited abroad, things like cocoa, chocolate, or cinnamon powder are complimentary. On top of that, it’s frustrating to order 7 drinks and get only 1–2 pieces of tissue. With the prices you're charging — and considering we also bought pastries — the least you can do is be generous with basic essentials like napkins. I hope management takes this seriously. Customers deserve consistency, fairness, and a bit...

One of my favorite Starbucks outlets but it's so busy that it's hard to get a table. And because it is small, that doesn't help. But I still like the place. They have outdoor seating but I don't like it there. Really hot for me. But they do have out-of-the-store-but-still-in-the-mall seats, which is a nice spot to sit and people watch. It's a bright area with sun streaming in from the huge lobby windows but it is not hot hot will you be in direct...