Jollibee — Restaurant in Naga

Here's my honest review on Jolibee. Disclaimer: I never hated Jolibee but in this specific area of Jolibee? I definitely hate it.

There are not enough service crew members to properly clean the tables, especially on the second floor. The area is poorly maintained, with grains of rice scattered across the floor and grease in various places. The only maintained cleanly is the first floor? Maybe just to make it appealing outside the restaurant? Despite clearly noticing the mess, the staff have not taken any action to clean the tables or the floor. Additionally, I had to follow up on my order several times, and it took a considerable amount of time to be served.

On a positive note, some of the staff are polite and friendly. However, the main drawbacks are the untidy environment and the slow service.

When I was given a cup of water at the cashier counter, I immediately noticed that the cup was greasy, indicating it was not washed properly. Additionally, the spoon and fork provided were cold to lukewarm, rather than warm, suggesting they may not have been freshly sanitized or reheated for use. They did not also provided tissues.

It also took 12 minutes for us to receive our order, which was quite disappointing. What added to the frustration was that the pager did not buzz at all. At the 9-minute mark, I approached the staff to follow up on our order. However, when the staff member returned, he did not provide any update or clarification—he simply observed and walked away without addressing our concern.

Do you really make customers jolly with...

They gave me wrong order. Their service was bad. They have this take out lane but it was offline. I was in a hurry so I trusted their service. But this what happened I ordered bacon egg and cheese sandwich but they gave me egg and cheese sandwich which cost less than to what I have ordered. I hope next time they'll do their work properly for we costumers trust...

i had a very bad experience on on this branch at jollibee general luna street naga cityI ordered chicken joy original flavor for 6 pcs chicken but they delivered a hot and spicy flavor now tell me how can my children eat the...