McDonald's C Raymundo — Restaurant in Pasig

Dear McDonald's Management, Good day.

I would like to raise a concern regarding our experience at your drive-thru today, June 23, 2025, at around 7:43 PM at your McDonald’s branch located at 200 C. Raymundo Ave, Pasig, 1600 Metro Manila.
My sibling and I went to your branch intending to order food through the drive-thru. When my sibling asked the cashier about the available options for the Mix and Match meals, the cashier responded with, "I don't have it memorized." We tried to be understanding and decided to check online for the menu ourselves.

After that, when we were about to order, the cashier said that only “Snack and Match” was available, which confused us both. Still, we adjusted and decided to order a Snack and Match meal, which included the Crispy Chicken Sandwich, McFloat, and McSpaghetti. Then, the cashier told us, "Is it okay if it takes 50 minutes?" My sibling hesitated and simply replied, "Uhhh..." What deeply upset us was what happened next. The cashier appeared to mock my sibling by imitating their tone and response, not realizing the mic was still on. This behavior was extremely disrespectful and unprofessional. My sibling felt so uncomfortable and offended that we decided not to continue with our order.

As a customer and as someone currently pursuing a degree in (HR) Human Resources, I do not tolerate any form of disrespect or mockery, especially in a service setting. This behavior does not reflect the values of good customer service and professionalism that McDonald’s is known for. I hope this matter will be addressed accordingly. Kindly remind and train your staff on how to treat customers with respect and dignity at all times. I trust that you will take this feedback seriously and take the necessary steps to improve service. Thank you for your time and...

While we've eaten here from time to time, our visit today was exceptionally disappointing and has changed our perception of this place. The atmosphere was immediately unsettling, as we could clearly hear staff arguing inside the booth, likely due to frustrated customers experiencing order delays. Despite initially wanting sundaes with our fries, we were informed all ice cream was unavailable. We then opted for McCafe iced coffees – a vanilla, a chocolate, and a regular. To our dismay, all three drinks tasted identically bitter. Unlike our past experiences with their iced coffee, these were overwhelmingly strong, with a noticeable lack of cream and sweetness. When I first mentioned the issue, simply asking for sugar for my own, we realized the problem was far more significant – none of the coffees had their intended flavor. Upon bringing this to the manager, highlighting the complete absence of chocolate and vanilla notes, a staff member defensively stated they used standard measurements. Although the manager agreed to remake the drinks, the improvement was minimal. The chocolate coffee had a faint hint of chocolate, but the vanilla and regular just tasted like sweeter versions of the same bitter brew. This entire ordeal, compounded by the audible staff conflict and the complete lack of apology for the poor quality, left us frustrated and no longer in the mood. It truly...

Before the redesign into the new look, there was something like 4 or 5 registrars, an equal number of cashier employees and a matching amount of helping hands. The amount of seats and the space, too was adequate for the size of the restaurant.

Whereas now, it's a redesigned restaurant that aims for efficiency, well what I got was a lethargic, loud and impressively sluggish time of 30 minutes to get served my meal.

What I noticed is that from the old, 4 cashiers and crew, there are only 2 of them and the crew is severely few in number. I can't help but get mad at them for how slow it was but the rational mind would see that there's just not enough hands to work the place.

This is just my opinion but why are there so few crew? Is it because the efficiency of the restaurant warrants it? or is it because management sees less crew as an efficient means of increasing profit margins.

The fact is that I waited 30 minutes just for a small order to arrive from ordering in the kiosk. What even is the point of the kiosk if people can directly go to the registrar if they're just going to murmur and be indecisive while holding up people who used the kiosk.

In short, expect to wait, don't be mad at the staff for being slow, they're doing their best for the few they are in number. A redesign that wasn't necessary, and a redesign...