Max's Restaurant E Rodriguez Sr. Ave New Manila — Restaurant in Quezon City

Restaurant Service Feedback – Max’s Restaurant Date of Visit: October 5,2025 Location: E.Rod Pax: 22

Overall Dining Experience Summary: We would like to commend Max’s Restaurant for its welcoming ambiance and overall good food quality. This feedback is provided to support your continuous improvement efforts and to help enhance both the front and back of house operations. We hope the comments below are received in the spirit of partnership and growth.

Kitchen Team – Food Quality & Serving Temperature What Went Well: Food presentation and taste met expectations. Service from the kitchen team was timely and organized. Opportunity for Improvement: Certain hot dishes, particularly the Sinigang na Hipon, were not served hot as expected. The dish was not placed over a tea light or food warmer, resulting in it cooling quickly at the table.

Recommendation: Ensure dishes that are meant to be served hot have heating elements (e.g., tea lights or food warmers) when brought to the table. Review kitchen-to-table timing protocols to prevent heat loss during transfer and service.

Front-of-House Team – Guest Interaction & Service Timing

What Went Well: Staff greeted guests warmly and were generally attentive throughout the visit. Appetizers were served promptly upon seating, and servers were approachable when called upon.

Opportunity for Improvement: Despite pre-ordering, there was an initial wait time after being seated before service began. The dessert was served only 3 minutes after the main course, disrupting the dining flow. Typically, dessert service should follow 15–20 minutes after the mains unless requested sooner.

It was observed that two staff members were resting or lying down in visible areas—one near the glass walls and another inside the Claro Function Hall—which could negatively impact the restaurant’s professional image.

Recommendation: Establish or revisit service pacing standards, particularly for pre-ordered meals, to ensure timely and coordinated meal delivery. Train staff to be mindful of guest visibility and to take breaks in designated non-guest-facing areas. A refresher course on professional conduct and visibility standards may be helpful.

Restroom Cleanliness & Safety What Went Well:

Restrooms were generally clean. Alcogel and hand soap were available and accessible. Opportunity for Improvement: Some areas of the comfort room floor were wet, which could be a slipping hazard for guests.

Recommendation: Implement regular restroom checks throughout the day, especially during peak hours. Ensure that staff are assigned to monitor and wipe down wet surfaces as needed. Adding “Caution: Wet Floor” signs temporarily when needed could also enhance safety.

Final Remarks: Max’s Restaurant continues to uphold a strong reputation for Filipino hospitality and comfort food. We thank the team for their service and encourage continued attention to operational details to ensure a safe, comfortable, and enjoyable experience for all guests.

We look forward to returning and seeing the improvements...

The lady who sat us was very courteous and very helpful in informing us which dish can be served the soonest since we were already hungry when we got there. She also made sure she told us what was included in the meal. The gentleman who served the food was equally cordial. He even offered to pour the catsup for the fried chicken. They also made sure that there was drinking water even if iced tea was already included with the meal. The staff is so proactive that you don't have to ask for anything anymore. I am more than...

Tired and exhausted of the super jam around quezon city and missing our doctors appointment at St lukes hospital due to the traffic, we decided to drop by maxs restaurant for a bite. Lo and behold visiting this place was a good choice for we were served with good food....the place is cozy and nice and matches the best service ever especially to their manager by the name of Ms Marjorie who is very quick in addressing to customers needs/request. It's the place to be, I should say.. Thank you...