Shakey's Pizza Parlor - Paseo Outlets 5 — Restaurant in Santa Rosa

Used to getting food as take out from this branch - been getting good service. Today though had a bad experience. Asked if we could reserve a table for tomorrow (Sunday). Guy in black said he would check and made us sit and wait. I saw he was speaking with some staff in red attire trying to ask. It took a while and turned us over to a lady wearing red. She said they don’t accept reservations if we don’t order in advance. She also told us to sit and wait. So we waited more and we already considering what to order. Saw her just talking with other staff people and joking around. After another round of waiting, ANOTHER person in red came to tell us they do not accept reservations at all even if we place an order in advance. Asked him why we were told to wait - he just left and the lady came back to say she checked with the manager if they did or did not accept reservations.

We could have been told at the start that they do not accept reservations at all - we ended up just sitting there waiting for nothing. If the lady was the one who checked with the manager whether they accepted reservations, why was she not the one to come back and tell us they do not accept reservations at all? Did not help that I could see them just joking around and chatting away while we were waiting. Very...

We stopped by for a quick lunch before exploring the outlet stores outside. We were seated promptly, as the restaurant wasn't very busy during our visit. The ambiance was neat and consistent with the Shakey's franchise. The staff were courteous, and the food tasted excellent, as always. However, the service was a bit slow, despite the relatively empty restaurant. We saw that there was a Christening event happening, which might have contributed to the delays or there is just a problem on how they process orders.

We ordered Deal 2 with extras, including chicken, pizza, and root beer float. Unfortunately, we had to follow up multiple times for some items to arrive, and a few were almost forgotten, surprising even the server. Despite this, the food was enjoyable, and we'll...

🌟 5-Star Review for Shakey’s Team Members! 🌟

I just wanted to give a huge shoutout and heartfelt thank you to two amazing Shakey’s employees namely Mr. Robert Tibe and Mr. Arvin Sanchez -- who went above and beyond for my father’s birthday celebration. We had a specific delivery time request, and they didn’t just accommodate it—they made sure everything arrived perfectly on time and in great condition.

Their effort and attention to detail helped make my dad’s birthday extra special. It’s rare to find such thoughtful and customer-focused service these days, and I truly appreciate how they handled our order with care and professionalism.

Please extend our thanks to those two team members! Because of them, Shakey’s will always be our go-to for family...