I was accidentally slipped in the hilley parking space with water and mud in the floor, got sprained but the branch manager is too generous on assisting us , bought me a new shirt and paid for my lunch and even walk me through the rest room and parking lot to ensure the same incident will not happen again, this kind of manager is highly commendable as it turn around the angry me and suddenly learned the essence of an excellent customer service, great lessons learned as I needed that, doing extra miles to ease the customers pain, will definitely visit again with extra care, thank...
Read moreWe called in the waiter to show the lettuce no longer fit for consumption we fished out of the lumpia wrap and he was embarrassed and apologized. We asked him to send feedback to the chef, I hope they looked into it. The good anti-COVID health protocol may be in place but food poisoning may be the real danger.
The place is not full packed as we came past lunchtime peak hours on a weekday but service crew has to be called for condiments and water.
We liked the Kare-Kare rice bowl though, it was generous serving portion for a single meal and the meat was...
Read moreThis branch is the worst Max's branch i've been to. Orders needed to be followed up continously..while there were only 3 tables being served. They had to be reminded bcoz they forgot the orders! We were eating already when halfway to our meal they hadn't offered water and hadn't served our ordered drinks.. worst part? The pancit was served COLD. I had to remind the manager that they did not include the coffee in the bill! Staffs are courteous BUT lacking service training. We paid 3800 pesos.. for bad service and cold pancit 😂 And dont ask me about the...
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