Jollibee Taytay Uptown — Restaurant in Taytay

Im the 3rd to the last customer before they close. The crew get my order and told me that it will take 15mins to prepare my order. I sit and wait for 30mins, then I noticed that the guy next to already got his order when he is 2nd to the last in line earlier. Then they called the number of the cx that is the last in line and gave her order. I asked the crew what happened to my order and why the 2 customers already got their order when im ahead of them in the queue, the crew responded that my order is preparing now and asked me to wait for another 10mins, im disappointed and asked the crew just to refund my money back. Not a good customer service, no one explained to me why the 2 customers got their order ahead of me when im the first in queue and the crew didn't apologize to me either, i wasted 1 hr just to wait...

Rude and unaccommodating cashiers. The one named sherry kept glaring at us without saying anything. Nobody considered telling us where the proper line is, everyone just kept ignoring us. (It's not like im very far from the line ok???) and they proceeded to take someone's order right behind me BEFORE ME. So uneccessary to do that especially when I've been in that line for a long time and I'm infact IN LINE. It's hard to explain but those two cashiers are very unaccommodating and unprofessional. Also the burger buns looked like rats ate it so overall very bad experience. Kung di ko lang love ang Jollibee I would've left the second that "sherry" gave us that dirty look. 1 positive thing that happened is the one staff idk the name but she's very accomodating and...

It’s Jollibee, so nothing much to say about the food—though I’m not really a fan anymore, I still end up buying because of my daughter.

The place is always busy and I noticed that while there are plenty of crew members, most of them stay in the kitchen, probably to keep orders moving quickly. The issue is that there was only one crew assigned to the dining area, which resulted in dirty and messy tables. I understand the CLAYGO policy, but in reality, many customers at fast food chains don’t practice it. Management should really consider assigning more staff to the dining area, because it’s not pleasant to eat on oily,...