Nori Sushi Restauracja Warszawa Żoliborz — Restaurant in Warsaw

UPDATE : After the restaurant said I shall reach out via Mail, I did it and I received NO ANSWER. I even followed up, and again, no reply. Two weeks have passed, and no one is reaching out. I will update the case if something new should come up.

My wife and I placed a sushi order worth €55 and added a €5 tip for the courier. The delivery was scheduled to arrive between 23:05 and 23:22. However, it wasn’t delivered by Wolt but directly by the restaurant. Unfortunately, we received no notification—neither via the app nor a phone call—that the courier was on their way.

At 22:50, I received the first and only call from the courier, followed two minutes later by a call from the restaurant. I missed both calls. At 23:00—eight minutes after the last call and five minutes before the earliest expected delivery time—I checked my phone, saw the missed calls, and called back immediately. I then tried calling 10 more times, but no one picked up. To this day, I haven’t received any response from the restaurant.

I contacted Wolt support, who later informed me that the restaurant claimed the courier waited 20 minutes before giving up on the delivery. That doesn’t make any sense—especially considering I called back within 10 minutes of the first call and was already on my way down to the street, where I waited an additional 15 minutes.

Today, the story suddenly changed: instead of 20 minutes, the restaurant now claims the courier waited “up to 10 minutes” and insists that they’re entitled to cancel the delivery and deny a refund.

I know your sushi from your other location in Wola—it’s good and affordable. But this kind of customer service is absolutely unacceptable. I’ve attached evidence to support...

The delivery was delayed by an hour, and unfortunately, the wait wasn’t worth it. The sushi quality was unacceptable - we received a cooked salmon roll in Set 7, which was supposed to feature fresh raw fish. It was likely placed alongside another order with warm rolls, leaving the raw fish warm, partially cooked, and completely lacking any flavor. Raw and cooked items should always be packaged separately to ensure freshness and safety - this is a basic standard in sushi delivery. All the rolls were bland and tasted the same, probably because of the issue described above. After experiencing this, I can’t help but question the authenticity of the overly positive reviews. I strongly recommend...

Tasty food: 5/5 Fast service: 5/5 Friendly atmosphere: 4/5 Value for money: 5/5

Brilliant take-away sushi place with high-quality produce.

Menu offers a lot of different sushi sets, but the chef was flexible and agreed to exchange a specific produce I don't eat, which I really appreciated.

The place is quite small - there's space for 8-10 people max which, in itself, is not an issue. Still, during my visit, the music kept on changing, and the waitress had to prioritize packing orders above serving customers who were dining in. All this taken together, created a bit of a take-away vibe and brought my 'friendly...