Costa Coffee — Restaurant in Faro

I visit here a lot as I drop friends off at the airport so I stop for a coffee, you don't have to wait ,the service is quick and efficient, and there's always quite a few staff on. The last 2 times I have been the service has not been great, I have a soya cappuccino ,not drank cows milk for 30 years, I saw the assistant go to make the drink with cows milk, so I just said, it's soya sorry, it didn't bother me as its an easy mistake, but her reaction was not great she could have just said oops sorry, but she rolled her eyes and said you didn't ask for soya she was rude and it wasn't a big deal, when she gave me the drink I just said wow because she was so rude, I would have just laughed it off and said no worries but the way she reacted was not good. Today , I visited and a different assistant, served me my drink, in a paper cup ,and I asked do you have a lid please, and she just said NO , not sorry we don't, just NO, so I had a take away coffee with no lid in a busy airport on a Sunday morning ! The staff look really miserable, nobody greets their customers,the customer service on these 2 days...

I’m generally a fan of Costa, but this one at Faro Airport B has disappointing food. Not a patch on Pret A Manger in terms of the fruit salad. I bought two as usual, opened the first and saw the orange still had a bit of peel on. And I could see it was the pithy core with large pips. I took it to the counter and showed my server. She shrugged and said “It’s orange”. I gave her a look and held up a replacement to which she shrugged in agreement. You can see from my photos that the orange were poor quality and badly prepared. The grapes were tasty but not seedless. In a cafe situation with no plates or sharp knives this isn’t ideal. My pain a raisin looked a bit pale under the counter but I bought one anyway. It was dry and clearly not made today… Costa Coffee management needs to review the food offer at this site. Massive footfall so an opportunity to impress thousands of...

Disgrace service from this Costa. I bought 3 sandwiches and 3 coffees from this Costa before my flight and to my disappointment my sandwich was completely gone off and had a horrible smell. I sent multiple emails to complain and finally received a response which completely dismissed my complaint and said nobody else complained so there couldn't have been an issue. I expected a nice sandwich for my flight and spent €25 in costa and then had to spend another €25 on the flight. I'm extremely disappointed with the quality but even more so with the lack of customer service. Still waiting on a response on a refund....