Worst Experience in Praia da Luz and Lagos
My family of four had lunch here today, and it was incredibly disappointing. We ordered grilled meat on a stone, and the pieces served to us were grayish/purple, which did not seem and taste fresh at all. Meanwhile, the meat served to the table next to us shortly after was bright red and looked completely different from ours.
The worst part, however, was discovering at the end of the meal that the lemon slices in my and my mother’s water were moldy and mushy on one side. When we pointed this out to the waiter, he acknowledged the issue and promised to check with the kitchen. However, after we paid, there was no follow-up or apology from the restaurant. When we tried to find the waiter who promised us feedback, he redirected us to another staff member, who seemed to barely understand English and gave a vague, insincere apology.
We were extremely disappointed with how the restaurant handled this situation and with the overall quality of the food.
Even though the dishes ordered by the other two members of our family (grilled pork tenderloin with mushroom sauce) tasted decent—just slightly dry—but drinking water with an old, moldy lemon slice was absolutely appalling and has left a lasting...
Read moreHonest Review - a little hit and miss.
We have been here a few times, and would continue to go back as the food is good and reasonably priced.
However we have received mixed level in terms of service, we have had some great service and some not so good particularly with staff that struggle to speak Portuguese or English.
We have also been there once when there was a Karoke night being set up and the noise that the person made setting up [Dropping microphones, testing speakers with static] really did not make it pleasant whilst eating our meal and trying to have a conversation.
However the food is always good, and this is why we would continue to return and hope that the staff just improve a little and maybe choose some better music...
Read moreThe attentive boss, he has an eye for everything, very attentive to his customers, the same for the very friendly service... well done. The menu is simple and the dishes served are of very good quality. The “daily” offerings are nice and often “rustic” dishes well cooked in the old fashioned way. Good quality wines. There is a bar that is “a little” hidden but is worth the detour. The boss loves to organize “events”. You just have to ask. There is plenty of space and large tables will be comfortable. In short, the Valverde restaurant along the road leading to Luz is an address where it is good to stop a...
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