KFC — Restaurant in Loulé

The staff were very rude and be aware because they are charging for big menus without asking. We asked for four menus, with three bottles of water and one beer. They charged us 2.40€ more than we expected. The silly excuse they gave us was that they had run out of small bottles of water and they had to give us bigger bottles (0,5l instead of 0,33l) and that goes with big size menus. Shouldn’t they have informed me before charging me? Or what about the menu which came with the beer? They didn't give me a bigger glass of beer. At that moment there was quite a long queue and my children were hungry, so I said ok it’s not a big deal and I didn't want create any trouble (even though I still think they should have given us the big bottles with at no extra cost). Then I came back to buy a few ice-creams, and incredibly they did it again. When I asked why I has been charged me more than what I expected, the man serving was really rude this time, impolite and sarcastic. Of course I talked to the manager and I filled in a claim form. I hope they inform customers properly from now on, as they do in other similar fast food...

Today I ordered a burger in KFC and I looked there. Within 2 minutes they gave me my burger. But as I saw there, everything was already prepared and when I started eating, it was completely cold. This has happened to me three times and the same has happened to me...

Adoro a equipa simpática e sempre venho aqui quando posso pois adoro KFC mas acho falta de profissionalismo da loja, ter um horário de abertura às 11h no site e ainda não ter aberto 30 min depois da hora da suposta abertura. Ainda esperei para que a loja abrisse mas não acho que seja o dever de um cliente aguardar meia hora depois da abertura. Venho por este meio reclamar Espero que mudem isto no futuro ou o site para não haver mais reclamações.

Update Adoro a comida lá e mesmo havendo um erro aqui e ali os empregados estão despostos a ajudar e a comprir com as nossas exigências, comida óptima para um fast food. O problema de antes continua. Eles abrem as 12 e não hás 11. Só para quem vai entrar as 13 no trabalho não caia no mesmo...