Paradise Restaurante — Restaurant in Matosinhos

As you arrive to this place, they give you some olives and tuna (something that you will be charged on your bill without knowing it), without asking for it. We asked for a salad and it didn't arrive at our table . Then, when the meat arrived, it was accompained with some crisps, I dont know if this is something normal in Portugal but they could have asked if you wanted normal potatoes as in the rest of the world. When we went to pay, they wanted to chargue us for the salad which didnt come up and the olives we didnt even eat. The waitress wasnt guilty but she was a bit unkind to us, when we complained the boss looked at us with a strange grin, I dont know why, maybe because he couldnt accomplish his goal of charging us for the salad and the olives. Some slices of bread were stale. The cod was good though. But disappointing in general.

In response to the owner of the restaurant: The table where we sat down was absolutely empty and the waitress recommend us that place. Once sat, she brought us the "starters" Without saying anything else (something that in the rest of the world nobody does). We started to taste that tuna thinking that it was free, then we decided to change to another table because of the noises, thinking again that it was free until that we discovered with the "Menu prices" that it wasnt free. In all places people ask you how you want the potatoes, it is something completely normal. We didnt want any money back, we only wanted to pay for what we ate, as simple as that. If this is the reason to think that we are the worst people, you should start to think about considering criticism, and learning from mistakes, for not answering non-sense things. I say that because I have a profitable bar-restaurant here, and it would be impossible for me charging my clients without informing them. Lastly, I wish the best in your business to the contrary of your very rude comment. Humility is very important 😉 PD: When I speak about the rest of restaurants I talk about other countries,...

So this is our first visit in two years due to the poor service we received the last time, we are locals who enjoy supporting small businesses, however once again the service was frustratingly slow, and the restaurant was only with 20-30 people in during a weekday lunch service, the kids meal came out 25 minutes before the adults, the drinks were slow and there were many waiters standing around who could be helping speed things up in the kitchen, they were also appearing grumpy when questioned why it's taking so long, overall a frustrating experience as we always enjoy the food but it's just tooo slow to come out and...

A não repetir.

Experiência infeliz num restaurante que tinha tudo para ser melhor. O ambiente e decoração é bastante agradável sendo os pontos mais positivos.

O tempo de espera foi de cerca de 1h-1h15 num almoço de domingo sem que houvesse qualquer tipo de comunicação por parte do staff em como seria ou não demorado. Efetivamente a sala estava cheia, mas isso não implica não haver um aviso do tempo a esperar.

A comida em si deixou a desejar. O polvo à lagareiro mais poderia ser chamado de polvo cozido (com um acompanhamento muito reduzido) e o hambúrguer foi especial. Especial porque estava incrivelmente mal passado e mesmo assim conseguiu não ter qualquer tipo de sabor. Atendendo às outras críticas, deverá ser a confeção normal. Para quem aprecia hamburgueres, é definitivamente a evitar.

A cereja no topo do bolo foi o péssimo atendimento de um dos funcionários que, além de não aceitar a crítica à ausência de sabor da comida, começou a dar desculpas absolutamente esfarrapadas de forma quase hostil. Vi-me obrigado a acabar com a troca de feedback com vários "Ok, não há problema" enquanto continuava a ouvir repetidamente justificações descabidas. Se não fosse um contexto de refeição familiar ter-me-ia levantado, pago e saído. Inaceitável.

Deixo no entanto uma ressalva para o outro funcionário que estava a trabalhar e que em momentos também serviu a nossa mesa que foi a total antítese do seu colega, sendo sempre...