Rotana Restaurant - Mansoura — Restaurant in Doha

I booked dinner with my team on midnight of Thursday 31 Oct 2024. We went there and ordered the food as per our requirements. We noticed that restaurant was not hygienically well and same time we were served unwashed and unhygienic water glasses which seems to be washed one month back. Once we complaint and ask to offer washed glasses or replace the glasses then they denied to change and said these are the only glasses. Then we went outside and purchased our disposal glasses . Same thing we talked to there management on counter they said only these glasses are there. Moreover we ordered in bulk so they were not focusing on quality of food just doing formalalty . Menioness and other things were served upon many requests, though these were supposed to come with barbe q .

They were treating us like we are not gonna pay for the food and behaviour of staff was not good . We as a team just finished our food and left the restaurant for forever now. Due to negleccte behaviour of management and staff and unhygienic food compelled us not to go there anymore.

Also urged others if you are looking hygiene good then don't go to Rotana , Mansoora. Better to go other...

I am sorry to hear about your disappointing experience with the restaurant's delivery service. The repeated mistakes in delivering the wrong order and the excessive wait time are indeed unacceptable. It is frustrating when a restaurant fails to understand the difference between spicy and non-spicy dishes, especially when you have specifically requested a non-spicy chicken BBQ.

The fact that this has happened multiple times shows a lack of attention to customer preferences and a disregard for quality control. Additionally, waiting for more than 1.5 hours for your order to be delivered is simply unacceptable and shows a lack of respect for your time.

I understand your frustration and it is important to share your experience so that others are aware of the restaurant's poor service. It is crucial for businesses to prioritize customer satisfaction and ensure accuracy in their orders. I would recommend leaving a strong review highlighting the repeated mistakes, the long wait time, and the lack of understanding between spicy and...

We visited Rotana during the weekend... food was super tasty and well presented.... The place is hygienic and all covid-19 protocols were followed. Dinner was quickly served once order was placed. The Menu is quite delightful and many options available. Price for the meal the taste and quantity is worthy. Attaching some pictures for the same. ☆Order: manchow soup, half chicken barbeque, butter chicken and butter garlic naan ☆Review 1)There was a distinct taste of Maggie in the soup which was not going well with the manchow soup. 2)Butter chicken was delicious and the good part is there was no colour added to it... so looked and tasted perfect. 3)Naan was good as well. 4) The chicken Barbeque is the most delicious I have eaten in Doha.... 5)Service is good, but can be better( only place that needs more improvement). Looking forward to give you guys a 5 star soon.... your food is super yummy a big shout out to the chefs!!! Keep up the good work and all...