Dunkin’ Head Office — Restaurant in Municipality of Al Shamal

Suggestions and Feedback from a Loyal Dunkin’ Customer

As a frequent visitor and fan of Dunkin’, I would like to share some constructive feedback that could help enhance the customer experience and attract even more visitors: Staff Shortage: In some branches, one employee is responsible for both the drive-thru orders and cashier duties, while only two others handle preparation. This is not sufficient given the high customer demand. • Recommendation: Increase the number of staff during peak hours to ensure faster service and reduced waiting time. Drive-Thru System Efficiency: Currently, the same window is used for both placing and receiving orders, which slows down the process. • Recommendation: Utilize speakers for taking orders in advance, and dedicate the window solely for payment and order pickup. This will streamline the flow and minimize delays. Menu Diversification: Limiting the menu mainly to donuts and coffee might restrict the customer experience. • Recommendation: Think outside the box by introducing light meals or innovative items alongside donuts, offering customers more variety and reasons to return.

💡 Conclusion: By implementing these suggestions, Dunkin’ can significantly improve customer satisfaction, reduce waiting times, and strengthen its position as a go-to destination for...

Dear Dunkin' Team, My son and I are big fans of your lemon and zatter donuts, and my son particularly loves the chocolate-topped donuts. I wanted to share some feedback that could enhance our experience: Overstuffing: We feel that some donuts, especially those with Nutella, have too much filling. A little would be more enjoyable. Sugar Content: We would appreciate it if the sugar content in the custard and donuts could be reduced. Too much sugar can affect both health and taste. Availability: We’ve noticed that the lemon and zatter donuts are not always available at all branches, which can be disappointing. Cappuccino Milk: I’ve also noticed that in the cappuccino, even when I request a low-fat and minimal amount of milk, the milk flavor tends to overpower the coffee. I would love to see a better balance. Baking Instead of Frying: If it’s possible to consider oven-baking the donuts instead of frying, that would be a great improvement for health-conscious...

How is it that someone who lives in the United States has never been to Saudi Arabia before but yet their cash app card is still used to take every dollar that someone has on it. Why don’t you just go and get a job and stop stealing money from the people who work hard for their money. Cuz you wouldn’t want someone to steal your money from you or even your family. The sad part is that you have to hide behind a computer to do something like this to hard working people in America why not just steal from your own...