Paofan Paradise 泡饭天-T.K Kitchen — Restaurant in Jurong East

Used to be my go-to place for hearty and soulful good food. Remember the paofan to be full of flavour with the nice wokhey of the fried rice.

Went down today to complete disappointment, found it weird that it was almost empty on Public Holiday during peak dinner time around 7pm (used to have long queues). Ordered the usual flower crab and herbal chicken and completely understood why now this is a dead establishment.

Paofan came out surprisingly quick (within 10mins of ordering) however we were greeted with a mountain of mushy rice and the soup was warm at best. Felt like it was premade and kept for a long time and soup did not even bother to heat up. Used to have good ratio of fried rice to ingredients but right now it's just a pile mushy rice with barely any ingredients, prawns were cold and dry (no even powdery, can only wonder how long ago it was precooked). There was so much rice that all the soup was immediately dried up, ask the staff to top up soup as it was starting to burn at the bottom and they kept asking us to wait. After about 10mins the soup was still not topped up and the staff came back with the bill asking us to pay first (while we were still eating). When we reminded her to top up the soup again she blatantly ignored and read out the bill again. When ĺ

Bottomline is, never returning here ever again. Mushy paofan like half cooked porridge as best with no flavour. Bad service, staff attitude is appaling. DO NOT RECOMMEND, you can get better paofan at hawkers for $10 a portion instead of paying for this overpriced half cooked porridge that has no flavour except MSG taste.

DO...

ordered the white pepper pig stomach chicken pao fan for $40. it came in a ceremic bowl and a whole chicken and a lot of pig stomach. there were also some ginseng provided, and i’m not sure if it was intentional… the first few mouths were really great because the broth is a little peppery with a tinge of ginseng… reminds me abit of korean ginseng chicken dish… when it first arrived, the crispy rice bits were really nice but halfway into the bowl, it was super duper gelat. and made me very thirsty. they only sell it in one size and would be great if there were smaller sizes so we can try other dishes. i saw others eating the crab seafood paofan and unless you want to get your hands dirty, it’ll be very messy. my only two gripes (hence minus two stars)- i find $40 a little bit too pricey for the bowl that we had…. and it felt like a rojak of ginseng chicken and pig stomach. might just be a mistake and they served it anyway. and second, the ambience/environment is not the cleanest, it’s filled with a lot of rowdy beer drinkers who are commingling amongst 3-4 tables with loud music blasting. because the coffee shop is small, the loud noise was really not pleasant...

Called in on 23 Dec to place an order for pick up on 25 Dec at 430pm and also call back again to make sure that our order and details are noted down. Staff very confidently said "I don't need you name and mobile dont worry, I have your number from the caller-ID. Even repeated and confirmed the 5 dishes over the phone.

When we went to pick up the food on 25 Dec itself, was told that they didn't received our order. We were shocked and disappointed. After some discussion, the petite and dark complexion lady with specs remembered she did take our orders but cannot remember what we ordered and can't find the 5 dishes that she previously written and went through with me. She did not even apologise and even wanted to push the blame to her other colleague.

Basically, we have to reorder and wait for another 20mins for them to prepare the foods when we were told to come at 430pm for collection. It was really disappointing and throughout the whole ordeal there was no apology at all!

No matter how delicious the food is, the entire experience has been ruined. It seems like you guys don't appreciate business so there is no point in supporting the...