Co+Nut+ink — Restaurant in Singapore

I visited this outlet 2 weeks ago on a Sunday. There were only 2 tables and a few chairs around. Customers who bought drinks and ice cream were unable to seat, and had to consume their drinks/desserts standing up, squatting down, or they had to sit on the floor, which is outrageously unacceptable.

Before you start yapping, No this is not due to safe distancing measures. From my understanding, and if you look at the pictures taken of this outlet just a couple months prior, there were way more tables & chairs then !

Also, the entire outlet only had 1 lady staff working that day! Because that day was a warm day, there was a long lane of customers, and this poor lady staff was just so overwhelmed with doing everything by herself !

She had to do the drinks / dessert preparing, she had to do the cashiering, I used a voucher for my purchase, the poor lady had to key in everything manually. Whats worse was I saw her cutting coconuts barehanded by herself, while half a dozen of guests are waiting for their orders under the hot sun !!

Conutink management, I know you wanna make money, but with that many customers patronizing your place, surely you can jolly well afford to hire an extra helping hand !!

Dun tell me you do not know that your staff are overworked !! Dun tell me every single thing can be done by just 1 person !!

Mr Cononut locations has at least 3 staff managing one store, and you only have 1 poor lady managing the place at the SENTOSA outlet !!

Are you out of your mind? Why do you wanna be cut-throats to your workers at Sentosa of all places? Do you want for tourists, locals, the entire world to see how cheapskate you are?

And put out more chairs and tables for...

Fresh coconut juice, but SHOCKINGLY BAD service. I was there with family on 2019/11/26, after ordered the drinks, counter lady said "cash in local currency only" which we were shocked to hear as that means the shop is probably the only place in the entire Sentosa resort that does not take card payment. I then said that I only have card and USD cash which she replied "I told you before you ordered we only take local cash". That is a blatant LIE as she NEVER once alerted us it was cash only. Eventually I got a currency exchange machine in 7-11 next to the shop to get local cash.

While we were drinking there, more tourists came in, ordered and waited at the table. When the same counter lady was done with their drinks, she shouted in a rude way for the customer to collect. That was the worst service attitude I have seen in...

Below any standard you find in South East Asia: Customer and Environment, Customer service are not their priority.

When you ask for a fresh coconut they deny your request although you can see coconuts in their fridge. Instead they try to sell you a coconut juice, with its flesh, in a transparent plastic glass with a straw. Their argument is that this glass of coconut is more fresh. Not sure about that. Likely more cold but how fresh is it ? Have they added water or else ? Not sure. How much can you trust them.

When they refused to take any paiement but only cash them you do not trust them any longer.

Furthermore should plastic glass and straw be a priority for socially and environmentally...