McDonald's — Restaurant in Upravna Enota Ljubljana

Food was good, place was clean. However, even though it was not too full, stuff looked very busy and the waiting times were long - twice we went to make sure that our coffees are actually coming and at least one of those orders would not arrive had we not asked. The last order we did was a small coke and an espresso, we got the coffee quick, but after 20 minutes of waiting, I went to ask about it. The staff member there was young and did not speak English well (which is okay), but I did tell here that I can wait for someone who speaks English. After 5 minutes another staff member happened to come around and I asked for the coke and if I could get it for free since it has been so long (and the restaurant was even half full) she went to get her manager she just said no. The staff member was nice and gave me an extra sticker for free coffee (without being told by the manager to do that), but the managers attitude of just "no" and going away was not very appreciated and if it was not for the random staffer that at least said sorry and gave me the sticker I would be very...

Odnos katastrofalen. 21.9.2024 Naročili smo 2 pite borovnica, dobili samo 1, prvo želeli če lahko prinesejo drugo sicer bo za počakat smo rekli bomo počakali. Vmes šli vprašat po pol ure kako je s pito je našminkana afna z očali ki je delala tudi na blagajni se smejala v obraz da ne niso pozabili se peče. Po 1 uri čakanja na pito ki je še vedno nismo dobili sem šla do dotične ki je bila tudi večkrat opozorjena s strani sodelavca da naj bo pri blagajni in postreže stranke ker je vse skupaj ignorirala, ko sem ji rekla da želim denar ker nismo dobili pite je posmehljivo klicala drugega sodelavca ki je potem vrnil denar seveda brez opravičila. Se pa sprašujem kaj je tukaj smešno da naročiš in plačaš hrano ki je potem ne dobiš. Mogoče bi se moglo vodstvo malo pogovoriti z našminkano očalarko ki se smeji strankam pa mogoče da njej vzamejo ko zafrnejo naročilo od plače pa da vidimo če ji bo še tako smešno. Odnos je nula kar se tiče zaposlenih dejte se vodstvo malo pogovoriti z njimi ker delajo s strankami kot da smo nule ker ne dobimo naročenih stvari in se ti potem še smejejo v obraz sramota. Pač očitno se vaši zaposleni ne zavedajo da so plačani od nas strank ki tam puščamo svoj denar ampak menim da če se ta odnos ne bo popravil da bodo stranke in upam da bodo odšle stran od vas in me zanima ko gospodična ne bo dobila plačila če ji bodo take stvari še vedno smešne. Mogoče bi bilo dobro če date take ljudi stran ker menim da ne morejo delat z ljudmi naj gre dotična res v kak Mercator pa mogoče ji bo pol še smešno ko se bodo stranke vračale in zahtevale denar za plačane izdelke ker jih ne bodo prejele. Na splošno se mi zdi da na velik vaših lokacijah bi bil potreben nek nadzor nad zaposlenimi saj to ni prvič da ob naročilu nismo nekaj prejeli in moraš hodit nazaj in te gledajo čudno odnos je katastrofa do strank...

This one is about as good as McDonald's restaurants get. They get a lot of customers, so their ingredients stay fresh. The place is clean, well maintained, the food is very consistent, so you will always get exactly what you expect. They always offer seasonal specials (not all McDonald's restaurants do that), and they have not yet disappointed me. Compared to other McDonald's restaurants this is top notch. They even change the oil for fries regularly enough, so that I haven't yet gotten fries stinking of burned out oil. Being a McDonald's, a restaurant can only be so good. This place is as...