McDonald's Oxford Road Drive-Thru — Restaurant in Eastern Cape

If I've ever had bad service, the Mc Donald's in Oxford Street tops the cake. I had once before ordered a chicken salad, on line via a food service and my order was canceled because I had wanted to add corn to the order and they ddnt have any in stocks, so I was called by the service provider and they told me that they would cancel my order because they ddnt have corn and I told them to just take the corn order out as it was a side and that they should just give the the chicken salad but nope they had to cancel the whole thing.

Fine today I go there cz my son wante McDonald's and that was the closest. We get there no one serving at the front. Eventually they come then we order, again a chicken salad, corn on the side and a happy meal. I'm told no cornand I was fine with it. We wait and wait for our order and wait. 30 minutes later I decide to get up to go ask for my order and politely tell the lady that if it doesn't come I would like to cancel the order and go somewhere else as I have a hungry child that needs to be fed hence we're here. The people at the back are talking and are oblivious to what is happening in the front, the lady then rushes to the back and apologises. 30 minutes later.

Anyways my child happened to vomit while we were eating and I try wave to two stafff ladies standing a at the back cz I wanted even toilet paper to clean my child's mess but nope they were chatting away and Eventually I get up to go to the loo to go fetch T.p and only when I came out with a stack they started moving.

Long story short. I call a lady not more than a meter away but she doesn't hear me czshe is busy laughing while on her phone. All u wanted was a lid to close my salad that was short in ingredients but thought let me not complain cz I was hungry😪.

The service is astonishing.... 15 years I've have worked in customer service orientated environments and not even from day one have I not noticed what goes on where I am in a work environment.

If training needs to be given please do so. As alot of places close due to lack of customer service. Heck, I will forgive short ingredients but staff oblivious to customer service, never.....

I don't even know why I gave a star cz that place deserves no star...

Management of this MacDonalds must improve the speed of service, check the time/date of the month, study the customer traffic and resource accordingly. I last used their services some 2 years ago, after I told myself I will NEVER go there again I'd rather starve all the way to wherever, than waste my driving time at MacDonalds Oxford. To my surprise on this day they are still the same if not worse than before. It frustrates when you get delayed at food shop for a take away for the road trip. Time is money! I spent more than an hour there. No apology nor explanation received. After such a long wait, I was told there is a challenge with change...imagine in East London CBD. That is why my nephew says MacDonalds in Town is "Bad News". Try them, maybe they do not...

Had a quick brunch with my family in this restaurant today after church as the kids craving for Mcdonald burgers. So we decided to go to McDonald's in Oxford East London. We'll the place is clean and safe. Did order and get our meal in less than 10 minutes, the place could be congested when there is a lot of customers specially during rush hours. This one has a at least a functional ablution than the one in Queenstown that is out of order but my wife told me that she couldn't relieve herself as the toilet is dirty so she kept it until we arrived home. The food is as usual and nothing special about it. The experience is OK but...