KAUAI Irene Link — Restaurant in Gauteng

I’ve been ordering a small Peanut Butter Bomb smoothie at this branch for months, and every single time the experience is disappointing. The taste is never consistent — it changes from one visit to the next — and I often have to remind the staff what ingredients are meant to go in. That’s unacceptable for a brand that’s supposed to stand for quality and consistency.

What’s worse is how long it takes to get a simple smoothie, even when there are several people behind the counter.

This branch seriously needs to improve its quality control and service standards. Based on my repeated experience, I absolutely do not recommend Kauai Irene Link.

Update: The same generic response again, even though customers keep highlighting the same issue. And now I’m expected to chase down your manager to “provide more details”? What more is there to say at this point?...

I was genuinely let down by my recent visit to the Irene Link branch. Despite the store not being particularly busy, the service was unusually slow — we waited close to half an hour for simple drinks, only to receive them cold or prepared incorrectly.

There also seems to be a lack of communication and consistency among the staff. Orders are often left unattended or not called out properly, leaving customers confused and frustrated. In our case, wraps were left to sit while smoothies were being made, resulting in soggy food and a unpleasant experience overall.

I’ve noticed similar complaints from other customers in the reviews, yet very little seems to have improved. It’s disappointing to see this level of service continue without meaningful change from...

The worst Kauai you'll ever go to ,do yourself a favour and go to any other Kauai around , we found a metal nut in our smoothie and beside that Smoothies taste like they're skimping on ingredients always very icy not much flavour. On one occasion we ordered 2 separate smoothies - one peanut butter bomb and one peanut butter bliss. We were watching the lady making it for no reason other than being excited to eat when we noticed that she poured from the same jug into the 2 cups claiming that one is the peanut butter bomb and one is the peanut butter bliss not knowing we had watched her make and pour from the same jugs. The 2 smoothies are similar but have different ingredients the bomb with whey and the bliss with...