Mugg & Bean Pavilion — Restaurant in KwaZulu-Natal

Overall the experience was amazing, could not fault the service nor the staff, the food however, was not disappointing in taste BUT was absolutely horrified by the portion sizes given against what was advertised. We ordered 4 of the buffalo chicken english muffins with blue cheese on it, two however we had substituted instead of blue cheese. The feta that was received for both, was not even equivalent to a tablespoon, as well as the two chicken portions were very well seasoned with sauce and the other two were dry and dissapointing. Our waitress called over the manager and she did agree that what was given was pitence to what it should be and proceeded to correct the mistake the kitchen made. It seems they are more concerned with getting out meals with speed than the quality assurance you would expect from Mugg and Bean. Nobuhle was our waitress for our time, she made our morning and assisted us wherever she could and noteably with the biggest smile on her face. Thank you for making our experience more...

Had the most unpleasant experience at Mugg and bean, Pavillion. Went to the store at about 11:15 with no servers in attendance to seat us and we noticed a booth seat vacant in the store and we decided to sit in it. There was no reserved sign or any indication of anyone sitting at the table. Then out of nowhere a server tells another server that the table is occupied. We were asked to leave the table by a white female server whom said the table was occupied and we must move to the outside seating area. What offended me was the manner in which it was done in a loud tone and it felt rather embarrassing to be asked to leave a table in front of other customers. I did not respond but got up and left because Mugg and bean does not deserve my hard earned money. It's sad that in our current economy and the competitiveness in the food industry that a customer could be treated in this manner. Sorry Mugg and bean, you have lost a...

Service was excellent by Buhle, but my concern was the portions and presentation were completely not up to Mugg and Bean standard.We eat with our eyes and I can guarantee that the meal was not appetizing at all, even my hibiscus and ginger slush was white and had no ginger kick at all, no value for money at all completely no attention to detail, as for my son's meal wow those eggs were not scrambled horrible standard. Matter was addressed with the manager and he tried to salvage the situation but that unfortunately does not take away from the fact that your portions were a complete insult compared to other branches and the Mugg and Bean standard, we've grown accustomed too no wonder it's no longer packed with lines outside your competitors upstairs are delivering excellent presentation and justifiable portions with the same price. Pavilion branch is a no go. Pity I didn't take a picture cause wow...