Cahokia Spur — Restaurant in Western Cape

Visited on Saturday 7th Jan and on receiving our order I transferred the chips from the wire basket onto my plate and saw a used folded straw wrapper at the bottom of the wire basket. My quick assumption was they needed a chip wire basket and took the first one that was returned to the kitchen and loaded the chips and sent it out. My wife pointed this out to the waiter who said he will call a manager who came apologized and said my meal will be replaced and I responded that I will give them a review to which said he will bring the papers and I replied will do it via Google and he said he will fetch a operator to deal with my complaint and he came and I told my story and he returned and asked me not to post on Google till his chief operator talks with the owner who will contact me on Monday. Like normal a operator contacted me and said all employees got warnings for this and then I said it's not treated as a serious complaint to which he said a lawyer will do enquiries which I know you cannot discipline a employee twice. They took me through there very strict policy around the cleaning process and I asked how do explain what happened to me, there is no strict hygiene controll in the kitchen and customers in my view they are not serious about. The owner not contacting me speaks to the management not taking this complaint seriously and being disrespectful, I hate to think what happens during there peak times. I did not enjoy my meal, did not complete it. Surely the Spur group can at least clean the items they use for their customers food and their customers safety, or is this there way of cutting cost. Actually very shocked at how they dealt with my complaint therefore I am posting this as to give you a view that they are not serious about hygiene or their customers safety, you can decide after reading...

My partner and I had the misfortune of dining here last night, bear in mind that this was my first time eating at a spur restaurant in over 2 years.

We arrived at the restaurant at 20h45 and were greeted by a pleasant lady who showed us to our table, upon being seated, she advised that we have until 10pm to place our order.

Some time passed until our waiter arrived, he wasn't very hospitable in his approach and advised us that the kitchen closes at 9 and we felt a bit rushed to order, coming from a hospitality background myself, I felt that he could have handled the situation better. I especially didn't like the comment that he made, "well, you're inside now". It made us feel unwelcome and as if he was doing us a favor by serving us. I took extreme exception to this, because, in my experience, you treat your last table as you treated your first.

Our food came out quickly and was fairly good. I had the big bear combo and my partner had the apache combo. My steak was overcooked, as the waiter neglected to ask for a temperature on my meat. My partner noted that her wings were quite dry, but that is in no way the waiters fault.

Overall the dining experience was rather disappointing, as I had just gotten off a 12 hour shift and thought I would be spontaneous and spoil my partner a bit.

The entire evening however was not a let down, the big guy's section that was next to our waiter's, Lee-Roy's, section had a very warm and approachable presence. The minimal interaction that we had with him was truly the highlight of the evening. I want to commend him on being a customer service professional and appreciate his contribution to our dining experience, if we are ever to return, I would insist on being served by that gentleman.

Stay...

Good eveningon 19 Feb 2025 we had dinner at the spur. It was my husband's birthday. First birthday without my son that we lost last year april. He was 29. We specifically went to eat out as my husband and our son always had a braai but we did not want to do it this year.

We were 3 people and the amount spent was R895. I gave a R105 tip that i didn't want to give but my husband insisted on it.

The service of our waiter, Leroy was terrible. When he came. To our table the first time, he didn't introduce himself, nothing. Just gave us the menus and left. Every time we wanted to order something we had to look for him. We ask him about a dish with a salad instead of chips. We wanted to know if we can have a little bit of onions amd half salad. He just said no so we bought an extra plate of onions. We told him that it ia my husband's birthday and he decided they must come and sing while he was busy with his main course so by the time he could eat his icecream on the house, it was all melted.

I ask for lots of sirup with my waffle. No he did not bring any, so by the time he got me extra sirup my icecream was all melted.

Bottom line, we wanted to eat out and celebrate my husband's birthday without our son but it turns out that the evening was all ruined due to the fact of an waiter that...