Casa Tono - Restaurante Cafetería — Restaurant in Agaete

The food wasn’t bad, but I’ve rarely been treated so poorly by someone in the service industry.

First, they got our order wrong. When we pointed it out, the waiter responded with a facial expression that not even a 4-year-old would make — completely unprofessional.

Then, they charged us more for the croquettes than what was listed on the menu outside. When we brought this to their attention, instead of apologizing, they got angry. Anyway my friend paid with the 3 euros (eleven instead of 8) overcharge for 5 croquettes. Her justification was: I have so many menues, I cannot change all of them because you are coming. We are talking about the big one outside.

Later, when it was my turn to pay, the server said, “Oh, the bread with aioli is free for you because you’re nicer than your friend — she was really annoying.” I had to reply, “I’m sorry, but she’s right.” The server then said, “Okay, then you pay €2.50 more,” and charged me accordingly.

I value my dignity more than €2.50, so I paid without making a fuss — but I find this kind of behavior completely unacceptable. If you make a mistake, you apologize and do better next time. You don’t act like a child, especially when the customers have been polite throughout. I think this kind of places really take customers for granted. I really don't recommend unless you want to be treated...

This restaurant is not as small as it seems. If you go inside, there's plenty of room by the seashore. Menu isn't huge, but you still have a lot to choose from. Everything I've ate there was super delicious, I loved wrinkled potatoes and the fish (sea bass) was the best one I've had in my entire life, seriously. Portions are big, so you won't be hungry after dining there. And the service was great, there's an english menu and waiters speak english, which is a huge plus. 10/10,...

Nice poke bowl! Staff genial, service slightly slow/interrupted or maybe misunderstood as I had to ask again for an item after I had finished poke... But this wasn't an issue as I enjoyed the atmosphere and it meant that I could stay for longer in this peaceful and enjoyable place! If you like something fresh and wholesome, it's...