El Castell — Restaurant in Altea

unfriendly people, bad food and no english speaking person. We were there every year but we will not return anymore. It's all about the money €€. Pizzas are burnt, they came also together with the starters. There was not enough space on the table so we asked for a later serve and we got them after the starters again. Totally cold, probably they just left it in the kitchen instead of heating. It was not delicious, cold and as you see burnt. After asking for another one, they replied it's normal that they are so dark. (black=burnt) After one hour we were forced to leave for other guests, (we reserved and didn't even finish with wine and drinks) So summary: Go to another place, there is nothing you miss here. next to the church 100m above this restaurant are many nice restaurants and...

The food was genuinely good – classic Italian, well-prepared, and full of flavor. Unfortunately, the entire experience was ruined by the absolutely unacceptable service. The tattooed waiter with glasses was a complete disaster. He brought the cheese for the spaghetti after we had already eaten half the plate – which is frankly ridiculous for an Italian restaurant, where this should be second nature.

To make things worse, he tossed a single napkin on the table, despite there being two of us. The cutlery wasn’t set properly either – it was just dumped in a pile with zero care. There was no sense of hospitality or basic service etiquette whatsoever.

Bottom line: Great food, awful service. A shame, really – the kitchen deserves better...

We just had the worst experience here. We were seated and later asked if we could ask for our pizza to take away instead and wait at the table while having drinks. Our lovely waitress took our order, and then a rude older male waiter came to our table and aggressively told us to leave the table if we weren't going to eat. I told him he was making me uncomfortable and he got more aggressive. I told him to cancel the order because he was making me scared and I found his manner rude. We explained that our waitress said we could wait 10 minutes for our order and have our drinks, and he raised his voice. Avoid this place because of this guy. I'd say he's in his 40s, excessively rude, and really put us off. He...