In our full 2 months sailing vacation in Portugal and Spain it never happened to us such situation. We called them in advance checking availability for a space for a 19 m boat. They said "no problem". I even spoke in Spanish. When we arrived there after a full day sailing we find a full harbour with at least 2 end of the pontoons with some smaller ships. We tried several times to contact via radio as normally happened in all other harbours but no one answered. We called on the mobile and the lady started to ask me if we could "fix ourselves" somewhere so that we could then contact the marinero.... I told her not possible except outside a big boat but without someone in. We didn't wanted to do that for respect. Then she told me that she was answering from a cafe and so she couldn't reach the marinero and that we should continue trying per radio. We did. Without answer per radio we had then someone making us signals and indicating us a space "inside". It would be maximum ok for a 40 foot boat... we had to go back in maneuvers to prevent any surprise and he was not so happy so he jumped on the bigger boat (without someone in) and started putting some fenders that were standing there. We showed that we would then leave and he shaked the shoulders. After such long day luckily the weather was calm and Muxia is just around the corner and after 2 min we immediately got a positive answer and when we arrived there was someone at the ponton waiting for us and answering the radio. Wrong information and bad service and arrogance. A place never to return.