Nido: Beach club & restaurant — Restaurant in Estepona

We searched for a family-friendly beach club to take our baby for a nice lunch/day out and this was recommended. Even though the day bed was expensive and it was a bit of a drive from where we were we decided to do it.

We emailed the 3rd party website to book, they called us back saying that the sun beds could not be booked today but we could just go there directly.

We arrived around 4pm just to be greeted by an unwelcoming hostess that made us feel like she didn’t care if we came or not - I believe her name was Manuela. First we asked if we were in the right place, she replied without even looking at us saying “yes it’s here”. We asked for a sun bed just to be told kitchen was closing at 5pm because of a private event so knowing we had to spend 300euros in 1 hour we weren’t so sure.

This could have been told to us on the phone so we could make a better decision.

This hostess could have been more welcoming and not treat us like we were disturbing her especially seeing we were carrying a baby under the sun.

We nearly left but decided to take a look inside (did she care? Not really). As we walked in we liked the vibe and decided to just take a table to have a drink/snacks. A lovely waiter named Robert came to check on us and talked to us like we were actual humans so we decided to stay for lunch. The food was really amazing and we ended up spending over 200 euros at the table (so we could have taken the sun bed and paid 300 euros if we were better welcomed).

What made it worse was seeing the same hostess welcome a big group of young people to the table next to us being so kind, informative and even giving them advice. She actually talked to them like they were humans. To see the difference in how we were treated made us more upset.

We really enjoyed our lunch, Robert was fantastic and we really thought the place was beautiful but to know that service from a hostess can be so bad has turned us off. She needs some humble pie cos that was terrible. Even as we left both her and another hostess were looking at their phones and barely said bye to us (so fake and again didn’t seem to care). Its interesting how they pick and choose who to be kind to. Why? Cos we had a baby? Not pretentious looking enough? Money all looks the same when it comes out of a wallet.

Big thanks AGAIN to Robert and even the kind and lovely service guy at the parking (we didn’t get his name). We gave 3 stars for service for these guys otherwise it would have been less. And again food was amazing so we are thankful for that. And Manuela if you don’t like being a hostess get a job where you don’t have to face...

I recently had the pleasure of visiting the beach club and had an unforgettable experience, thanks in large part to the exceptional service provided by Jack, an incredible waiter who truly went above and beyond to make my day truly special.

From the moment I arrived at the beach club, Jack's warm and welcoming smile instantly made me feel at ease. His genuine enthusiasm and passion for his job were evident from the outset, and it became clear that he was committed to ensuring each guest had an amazing time.

Throughout my visit, Jack's attentiveness and efficiency were truly commendable. He effortlessly navigated the bustling beach club, always managing to find the perfect balance between being readily available and providing privacy when needed. It was as if he had an uncanny ability to anticipate my every need, ensuring that I never had to wait for anything.

What truly set Jack apart, however, was his delightful personality and engaging nature. Beyond being an impeccable waiter, he had a knack for making me feel like a valued guest rather than just another customer. He took the time to strike up conversations, offering recommendations and suggestions tailored to my preferences. It was evident that Jack genuinely cared about making my experience unforgettable.

Whether it was serving refreshments under the scorching sun, delivering mouth-watering dishes from the kitchen, or ensuring a prompt response to any request, Jack consistently delivered service with a smile. His professionalism, coupled with his warm and friendly demeanor, made every interaction a joy.

It is not often that a waiter can leave such a lasting impression, but Jack managed to do just that. His dedication, passion, and remarkable customer service skills undoubtedly enhanced my time at the beach club, and for that, I am sincerely grateful.

In conclusion, I cannot recommend Jack highly enough. His exceptional service, coupled with his genuine warmth and genuine care for his guests, made my visit to the beach club an extraordinary one. If you have the opportunity to visit, be sure to ask for Jack as your waiter - you won't be disappointed. He is a true asset to the beach club, and I am confident that he will continue to create incredible experiences for every guest he serves.

Thank you, captain Jack sparrow, for going above and beyond. You made my day at the beach club truly memorable, and I will undoubtedly be returning to create more treasured memories...

Awful service and a scam.

We hosted a post-wedding gathering here the day after our wedding and, despite the beautiful setting, we left feeling upset and disappointed by how we were treated by the manager, Killian.

Toward the end of the event, Killian told us that despite spending €3,000 (double our agreed €1,500 minimum), we owed another €2,000 because our parents sat on two sunbeds. These were sunbeds a staff member had personally shown them to, saying they were covered in our booking. If they weren’t, why didn’t anyone mention it at the time? The ones we had paid for were right next to them. When we asked Killian, he said he didn’t want to embarrass our parents but instead, he raised the issue in front of our guests, embarrassing us.

When asked to speak to Killian privately, not infront of our guest, his tone turned aggressive. He dropped the extra charge from €2,000 to €500 for no clear reason, and when my husband hesitated, Killian said, “You can afford it.” - presumptuous, inappropriate and offensive. We paid to avoid a scene but it felt like coercion and a scam. We still don’t know why we were charged at all, Killian confirmed in writing we’d already spent well over the minimum.

Other issues followed: a young female guest briefly lost her engagement ring and was screamed in her face at by Killian when she found it. My mother and other guests was refused help booking taxi. A waiter admitted to forgetting to charge someone for their lunch in the restaurant, he admitted this was his mistake but when he asked Killian, Killian said I had to pay the €125 - without proof they were even our guests.

When we asked for a refund of the €650 the next day, Killian refused and said in writing we got a few free drinks. He apologised about his aggressiveness but it is unacceptable, we are considering our legal options given the amount of money we feel has been taken unfairly form us. Frankly, we’d rather have skipped the drinks and been treated with respect.

As the bride, I left the venue in tears. Please let me know how I arrange a phone call with someone in senior leadership here, do not leave a generic apology like you have the other poor reviews - we have proof everything in writing of how we...