I arrived with a suitcase and two heavy bags and in front of me a man who opened the door for himself and did not bother to even hold it for me, so it shut on me. Unknown to him I have displaced my coccyx. I almost was tempted to say something to him about manners. Then I realised he was the owner which was even more shocking to be so rude to a customer.
The food was not great, too salty, and it said the sandwich was served with fries. There must have been 5 smallish fries which is ridiculous.
Finally I asked the wifi to one of the bartenders, he moaned something I did not get, and never came back to hand me the wifi code. I had to get up with the back problems, leave all my stuff behind, and go at the bar across the room to ask the other nice waiter for it, and the previous waiter standing there did not even bat an eyelid to apologise for not getting me it.
Overall a poor experience and I would definitely...
Read moreDear Hossam,**
I wanted to take a moment to thank you for making my recent dining experience at d'sano truly exceptional. From your warm welcome to your thoughtful recommendations, your attentiveness and professionalism turned a simple meal into a memorable occasion.
You have a rare gift for anticipating needs without being intrusive, and your passion for hospitality shone through in every detail—whether it was explaining the menu with enthusiasm or ensuring every moment felt special. It’s clear you take pride in your work, and it made all the difference.
Please know your efforts are deeply appreciated. You’re a credit to the team, and I’ll happily return to D.sano knowing I’ll be in such capable hands.
Thank you again for your kindness and dedication. Wishing you...
Read moreOn a first look the place looks good, it is enough cozy and comfortable. But staff+kitchen made a permanent chaos. Bringing one dish for a person when other three left without, delay orders to many tables as a result you feel bad atmosphere and upset faces, forgetting to bring some dish at all, and leaving empty plates on the table for 15 minutes when the staff noticed it so many times made our post Christmas breakfast upsetting. However I appreciate that staff apologized but still it was not nice to see their chaos/annoyed behavior. Also I have to say that food is 2.5-3/5. Looks like the person who cooked it didn’t care about the quality and there was not anybody to check it and not allow to bring to the guests. There is a...
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