Hotel Palacio De Santa Paula, Autograph Collection — Hotel in Granada

Staff: all so friendly, welcoming, helpful, knowledgeable about Granada.

Hotel: The hotel itself is an old convent and when it was turned into a hotel and expanded they preserved a lot of the history. It is really special to see. The hotel is very central to all attractions you may want to explore in Granada. The location is perfect. We were not disturbed by road noise at all. Our windows faced the street, but they had double glassed shutters over them so no issues with sleeping. The only noise we heard was louder voices in the hallway. It wasn’t late at night or anything which was great, but it was a little odd to be hearing that in a hotel. We remembered that this is a very old structure that was converted so some parts that were preserved could possibly be a bit thinner when it comes to noise canceling, but honestly, it was very minimal for us...I just wanted to mention it to be fully transparent for this review.

Room: Our 4th floor king room was clean and spacious. The mattress was a bit firm for my preference, but we still enjoyed several good nights of rest. We had a nespresso machine which was awesome. The robes and slippers were very comfortable. We had a shower tub combo and the tub is huge! Definitely room to enjoy a bath.

Dining:The dining experience is exceptional and we felt the prices were very reasonable considering. The wait staff are very professional and really add to the upscale dining experience. The courtyard dining area is so refreshing and beautiful in the evening. Notice: portions for most dishes are smaller especially when you are in this caliber of dining. It’s not going to be a plate stuffed of food. The kitchen’s artisanal skill is displayed on each plate with patterns and designs out of sauces (or salsa as called in Spain). It is the perfect amount for the quality that is served.

*Favorite Food/Drink: -trio de pans : These are their sliders, you can get one type or try the trio which includes all 3 options. They are all delicious but the one on the yellow curry bread is amazing! -We had the Seabass and the Tuna for dinner...superb! -the chocolate cake thing for dessert was divine. It was so rich...it makes sense why the portion is smaller than you would expect. After we both enjoyed it along with another dessert (the donut) we were definitely satisfied. It was just enough to top off the dining experience without feeling over stuffed. -the bombom cafe was delicious. Very sweet with the...

The good:

1. Interesting backstory since it was a convent.
2. Kind staff members at the front desk who were all helpful, especially Natasha.
3. The building is very pretty & is centrally located in Granada.

The bad:

1. The quality is extremely out of step with the price. If you’re paying over € 150 a night I’d say you’re getting a bad deal here. Don’t do it.
2. Cleanliness issues. I’m Titanium & in the first, upgraded room I was put in, the shower had multiple hairs stuck to its wall from prior guests. Eww.
3. Noise issues. The upgraded rooms in the old convent section are worse for noise than the rooms in the modern part of the hotel, oddly. That’s because they overlook a courtyard where the restaurant is located, so it’s a kind of amphitheater echo chamber. Extremely loud. You’ll here diner until midnight, events, etc. On my second night, I asked to be transferred to a quieter room even if it was a downgrade. I was then put in the modern section. Much quieter than the upgraded convent/courtyard rooms, but still too noisy in my view.
4. AC issues. The AC was good in the noisy upgraded room but bad in the modern room. In neither room can you digitally set the temperature. It felt really 90s/ old school. I woke up sweating.
5. Room service issues. I tried to order room service in my upgraded room. The phone did not connect me to anyone other than reception, and I had to try 3x through reception for them to put me through successfully. Also not a great room service menu.
6. Dingy issues. The upgraded rooms are oddly in much worse shape in terms of upkeep than the modern rooms. Paint chipping etc.
7. Lighting issues. You can’t dim the lights or create evening ambiance. It’s all or nothing. The whole place in terms of AC & electricity feels user unfriendly & from the 90s. Needs an upgrade in these respects.
8. Cheap robes. For the price & luxury marketing of the hotel, robes should feel nicer than the AC Madrid Atocha but they don’t.

Front desk staff & baggage help were so kind that I’d love to rate higher. But these problems are pretty inexcusable for any hotel especially one...

While the property has a lot of potential, there were several aspects of my stay that were disappointing.||The suite I stayed in, while spacious, was uncomfortable. The noise level from both the hallway and street made it difficult to sleep. I found the bed a bit too firm for my liking, and while the pillow was good, I couldn’t get restful sleep. There was street noise all night from motorcycles and cars right outside the windows, which disrupted any sense of atmosphere or tranquility inside. The duvet in the suite was too warm, and without the option to open the windows due to the outside noise, the temperature felt stifling.||The breakfast offered the basics, but the quality left much to be desired. The breakfast attendant was rude—when I arrived, the area was still being set up 20 minutes after the supposed opening time of 07:00. When I peeked through the curtain to see if I could get a look inside, the attendant walked over and aggressively closed the curtain tighter. There was a noticeable contrast in how the attendant treated a Spanish couple, giving them all smiles, while I received a frosty reception. Not a great start to the day.||The lobby’s decor was a strange letdown for such a lovely building. The cheap-looking wood wallpaper on the ceiling felt out of place and tacky.||On a positive note, I really enjoyed the courtyard—it was a peaceful spot. ||The check-in process was seamless, and the staff were very accommodating.||I would have rated the hotel higher if there was a way to balance temperature control with noise.||Overall, while the hotel has so much potential with its historic charm and beautiful building, the issues with noise, uncomfortable sleeping conditions, and lackluster service in certain areas made my stay less enjoyable. It’s a shame because with some improvements in these areas, this could be a fantastic...