The Cafe III American Bistro — Restaurant in Manilva

I’m not sure what the staff’s issue was, but from the moment we sat down at The Cafe American Bistro in Duquesa Port, it felt like we were being treated as if we didn’t belong. While we watched the staff interact warmly and attentively with other customers, our experience was the complete opposite — cold, dismissive, and borderline rude. It’s baffling, considering we came to enjoy a meal and spend money just like everyone else.

The woman who approached us to take our order (pregnant and clearly not in the mood for hospitality) set the tone with, “Are you eating here?” — as she reached to snatch the menus out of our hands. Yes, we were eating. We ordered the American pancakes and French toast, asking for a side of scrambled eggs with each. Her response? “Yes, but that’s extra.” Well, obviously. No need for the attitude.

The food took around 20–25 minutes to arrive — not a problem, assuming everything is made fresh, as they claim. But unfortunately, the pancakes were far from “American” — no fluff, no richness, no nostalgia — just flat discs that only the maple syrup could somewhat redeem.

As we sat there, we noticed new customers being welcomed with smiles and genuine enthusiasm. Meanwhile, we continued to feel like an inconvenience. We asked for the bill — it didn’t come. The place wasn’t even that busy. Eventually, Marco came over. His friendliness and professionalism were a breath of fresh air and honestly the only reason I’m not giving this place zero stars. He handled the payment with a smile and proper service, which made the contrast in treatment even more obvious.

It’s disappointing to feel so unwelcome in such a beautiful location. Hopefully, someone from management reads this and reflects. Hospitality is about consistency — and every customer deserves to be treated with kindness and respect. We won’t be...

AVOID this place at all costs. They cannot make a pina colada at all. NO taste of alcohol whatsoever and when i complained they tipped some cheap rum into the same glass and restirred. We ordered appetisers and main courses and everything arrived at the table at the same time. The bacon and cheese potato skins tasted very odd. The presentation of the chicken Caesar salad was nice - in a large filo basket- but the chicken was like rubber. The only good bit was the avocado on the top. Distinct lack of Caesar dressing. We asked for more Caesar dressing and were brought sour cream then charged €0.85. I complained at the end of the meal and the girl in charge ( who wore latex gloves then proceeded to run her hand through her hair) said she was going to take nothing off our total bill which was €77 for three of us. Awful place to eat. Worst meal we’ve...

Usually very positive about this place, but this time the waitress wasn’t understanding at all. I found a hair in my wrap, and when I showed her, she said that it couldn’t be from someone in the kitchen because all the cooks were bald… she implied that it was a hair from my boyfriend. That couldn’t be possible, because it was literally IN the wrap. Didn’t get a new one or at least an apology.. it was at the cocktailbar next to this place, but actually this is one company with the exact same food and menu, so that’s why I...