Pizzeria Sa Torre — Restaurant in Sóller

!!!DO NOT GO TO THIS RESTAURANT!!!

Short version: terribly rude service, mediocre food

Long version: Let me tell you about our experience with this “restaurant”. Never in my life I’ve been to a worst restaurant. We sat down and immediately they wanted us to decide what to order. They serve pasta and pizza. We wanted to get pizza but when they told us we’d have to wait for it for 40 minutes we all decided to get pasta. We ordered 1 pasta with seafood and 4 plates of pasta with feta cheese and dried tomatoes. As we were deciding what to get for drink which we finally got a second to look at the drink menu the waitress clapped at us severally to decide quickly. Then they brought us our drinks. The beer sat there for at least 5 minutes as it had no foam left. As a bartender I would never in my live give a costumer a €5-beer that’s served so badly. But I decided to let it slide. Then they brought us our food. They brought my pasta with seafood and only 3 plates of pasta with feta cheese and. Yes just 3. Then the cook came with a 4th small bowl and without any explanation started to spoon out the 3 portions to made a 4th one. He spoke something in German which left us all confused. We looked at them with our confused looks and the waitress told us that if we don’t like it we can leave. Rolled her eyes and left.

We were absolutely shocked but as the food was already there and we were tired and just wanted to eat and then go to sleep we decided to stay. Oh how we should’ve leave at that moment!

Then one of us found a blonde hair in his plate. We were quite hesitant to tell the waitress but at this point my friend was getting frustrated and went up to her to tell her. She laughed and said there’s no way there was a blonde hair as the cook is bald and then she left. She had blonde hair.

The pasta itself wasn’t horrible. A little hard but ok. The seafood pasta was a little underwhelming as I expected to get nice, big, fresh prawns and not tiny ones you could get frozen in any shop anywhere. This is Spain after all!

After we finished our food and asked for the bill they brought us a check for 5 plates of pasta. Seconds after they brought us the 4th plate of pasta with feta cheese. We asked them to pack it for us. She brought us a plastic bucket. That made my friend laugh as she thought the waitress was joking. The waitress yelled at us that it’s either this or a pizza box. We took it. Payed our bill and left. Never have I ever experienced worse service. I’d give it a negative...

Owner lady seemed to be in a unfortunate mood, with big lack of skills on costumer service and no detail attention. Making loud remarks, probably in an attempt to ''train'', seated from a chair and in the presence of clients dining, towards her waiter employee about how he should set up the terrace courtin to provide more sun (which no one asked for). She only managed to get the waiter intimidated trying to satisfy her orders and got the sunlight kik me straight on the head forcing me to sit up and move from a single table to another one on the shodow. Just that this table was not for her convenience and got the waither to ask me please to sit at the aside, so she'd be pleased... Anyway... the example set by her excuses the waiter for not knowing better, because quality service can not be performed in a moody boss vibe work place. The salad I've had was quite tasteful, but have enjoyed it fully due to the circumstance. As I've had finished I've offered a minimum tip and left, probably will not return, maybe...

First of all, as Italians, we have to admit that the pizza isn’t bad at all (which is why I’m giving 2 stars instead of 1).

However, the service is terrible—almost comically bad at times, as it’s hard to believe such poor service exists. The restaurant opens at 1pm, and by 1:15pm, the blonde waitress loudly declared in a mix of languages, "I’m already fed up and have lost my patience with them." Unfortunately for her, we speak four languages and understood everything she said. This happened because it was raining, the staff were completely disorganized, and guests were getting wet (I recommend you to sit inside if it’s raining!). The wait for the food was also quite long.

In short: if you want decent pizza, this place is fine, but go with the right mindset. Otherwise, you’ll leave frustrated and...