Bar La Cátedra Tapas y Vinos — Restaurant in Santander

It pains me to give them one star given that I’ve been there a couple of times in recent years but last time (06.08.23) I was given an unacceptable treatment. There were two members of staff (a young chap and a woman). I arrived to the restaurant from abroad to have lunch at around 2pm with another 5 people just to find out I had no table reserved… whoever took my booking made notes in the wrong page of the reservations book so I had no table. The woman who was behaving like a manager could not be less helpful and sympathetic. She couldn’t care less we were with no table at a busy time in Santander with the risk of no finding anything else for a group of 6! She was rude and tried to convince us we had called another restaurant. When she realised we had indeed called them (thanks to the young man who was feeling sorry for us and wanted to help) she didn’t even say sorry or try to find us a solution. She continued to be rude with us and with the young waiter who only wanted to help (don’t ever change! You nice chap!) people like this woman should not be working in customer service if they don’t know how to behave. If this restaurant is still open must be thanks to the chef not to this woman. I encourage the owner to give a proper training to his/her staff on customer service otherwise places like this one won’t...

Stumbled on this place by accident. We were drawn in by the decor, authentic vibe and menu. However as great as it looked from the outside it was terrible. There was no organisation and people were fighting for tables. There was only one waiter and one barman for all the tables. Waiter offered me English menus then didn’t bring them or even take our order for 20 minutes. They didn’t have the croquet as I wanted, so we order three tapas only two arrived. When we asked for second round of drinks they didn’t arrive. After chasing they brought one drink and had to go the bar and demand the second. Getting the bill took another 40 minutes. The food when it arrived though presented well was average at best. Poor waiter was really nice but they needed about 3 or 4 more staff. The place has potential to be really good but was a big key down. Only plus was the price was amazing 2 euro for a...

Una pena de lugar por estar mal regentado: Llevamos yendo a cenar a este lugar tres años, cada vez que visitamos la ciudad (dos veces al año) y es increíble lo que han hecho esta última vez. Siempre pedimos una botella de cava Freixenet, su precio el pasado mes de junio era de 13,50 euros y esta vez en carta ponía 22,50 euros, una subida más que considerable pero en fin cada propietario puede poner en carta los precios que considere. Al traer la cuenta, cual es nuestro asombro que nos cobra el cava a 25 euros. Cuando pregunto a la camarera el motivo de que no nos cobre el precio de la carta si no 2,50 euros más, se queda callada y perdida sin saber qué contestar, al igual que sus dos compañeros .Dice que va a telefonear al dueño para resolver el tema. Vuelve con un nuevo ticket donde sí nos cobra el precio de la carta del cava. Le pago en efectivo con 70 euros y me trae la vuelta, casi toda la vuelta en monedas de 20 céntimos. Al preguntarle si esa horrible y nada profesional actitud había sido por orden de su superior, no contestó y abochornada, bajó la cabeza. Parte de esa vuelta la dejamos de propina porque los empleados no tuvieron culpa de la impresentable actitud de su jefe que, telefónicamente, les había dado esa orden. Una lástima de lugar con tan indecente regencia. Jamás volveremos, obviamente ni al bar ni a los apartamentos turísticos que posee en propiedad esa gente en la misma calle y que se comercializan en air b and b y en...