Restaurante El Ancla — Restaurant in Tías

Came here towards the end of our week long stay in the area; as in passing, the menu appealed to us as it's quite extensive and caters for different tastes from tapas to pizza.

At first all was great; we were welcomed and seated (we hadn't booked but this place seems more of a 'drop by' kind of restaurant). Drinks were offered and provided whilst we looked through the food menu. The waiting on staff were polite, welcoming and attentive (at this point!).

Food arrived and it was nice. Nothing out of the ordinary but it was as expected for the price range and type of restaurant.

2nd round of drinks were offered and received no problem at all.

However, it went downhill from this point: we were considering dessert/coffee but after a considerable time, we weren't offered a dessert menu. We then asked for the bill but the waiter we asked seemed to merely grunt a reply to us so we weren't sure whether this meant we would receive the bill or not. After several minutes and no bill, we asked another member of staff who said they would get the bill for us. In the meantime- the table next to us who had arrived after us and with more people in their party had been offered dessert menus and their bill!

Eventually after waiting for longer, I had to go inside to request to pay as by now we had been sat there without the offer of more drinks/dessert for quite a while!

It's such a shame as at first we had been made to feel welcome but it left us feeling it was all a bit superficial once our order was placed as the customer service seemed to go...

They were four of us The waitress was Straight to the table when we had just walked in an sat down not even looked at the drinks menu and the we all ordered our food burgers when the waitress came through with three of the burgers Which was on three big plates she passed one over me and my sister then when she was giving the 3rd burgers to my niece she DROPPED burger put my hand out to prevent it from dropping in my lap and it burnt on my hand I had to ask for some ice 2 big pieces so I asked for crush ice but that fell on deaf eats .. took the burger away to get a fresh one but come within a couple of minutes later with what looked like the same burger as know one Going to cook the Fresh Burger in that time Then they started panickingTrying to find cream for my hand looking in what looked like a ice cream carton The manager Give the waitress more cream for my burn .. he Never asked me if I was okay yes The waitress was very apologetic and when we asked for the bill we had to pay for the full meals and drinks never give us a discount the manager so arrogant as I walk out he got my hand an said Your hand is okay now looking straight at me Would never use this place...

This is one of my favorite places to eat in Lanzarote. We were there 7 years ago and had the most amazing food so we decided to go back again when we were there this year. To our enjoyment the place was exactly the same, busy and lively and full of atmosphere. There were people playing bouls outside and kids playing in the playground and We just couldn't wait for our meal. While we were waiting, the manager who had impressed us previously was his usual professional, chatty and busy. He even went above and beyond to introduce the kids from one table to the shy kids on the other table to help them integrate and enjoy their experience more. Very classy.

So the meal came out and I took one look at the juiciest fillet steak I've ever seen and unbuttoned my jeans to make room. Well it was phenomenal, cooked perfectly and succulent as they come. Wow what an experience. I couldn’t finish my steak so I almost regretted getting the sizzling prawns in garlic for a starter, well, almost

We also had a good chat to the manager (french guy) and left super satisfied. We will definitely be back the next time we head...