Bäckerei Café Oberalp — Restaurant in Andermatt

Long Review Just returned from a 2 week trip around Europe including Switzerland and have been to many cafes/ restaurants in that time. This is the only place which we recieved bad service.

Lady came over who offered table service and took the order. My partner gave his order and just as I was looking at the counter to show her know what I wanted she walked away. I understand there is a communication barrier but this was rude and we felt immediately like she did not want us there. I was left to then go to counter and purchase some pastries myself. At the end of our visit my partner went to pay for the food /drinks and was struggling with the card as the transaction would not go through. We found after leaving that the card had -€0.30 on than what the bill totalled. When I came over to see what was taking so long I was shocked to see the lady with her head in her hands looking quite frankly bored like she could not be bothered with the hassle. She then gave the job to one of the ladies behind the counter and vanished to which I was then easily able to sort the bill with a different card. The two ladies behind the counter were absolutely fine but the lady on table service was shocking and needs to work on her customer service. Please teach all staff manners when dealing...

The food selection is limited. You're limited to paninis, soup, salad, and pasta. But the quality of the food is great! We ordered the regular salad and spinach tortellini with pesto sauce. Both dishes were delicious. Expensive, but what can you do, you're at the Alps. If you can sit by the window then your experience will be even better. The view is quite amazing, and the cafe only about a ten minute walk from the train station. BRING CASH! This place is cash only.

I took away a star because they charged us $4.50 per cup of tap water. We paid $9.00 for two cups...

The service destroys all the rest, I even regretted to pay for 4 cakes there after being treat badly there. The old lady doesn't speak English, and I don't know how to speak German properly so I tried to explain to her in English what I wanted and she threw on my face: Deutsch, not even bitte, not even a smile. Sorry lady, Andermatt is a international ski station so don't expect everyone speaks your language. If you don't like to see foreigners then leave, don't work there. And I hope when you go to other parts of Switzerland or other countries, they will...