I really didn’t expect this from Magical Cafe (Max Kämpf Platz 2, 4058 Basel) On thursday the 4th of June, we went to Magical Cafe with my sister. I knew that the Cafe is organising a fathersday brunch-box (to deliver or pick up). I told it my sister, and we decided to order 2 of these brunch-box (one for my sister her husband, and one for mine). We have agreed with Magical Cafe that it will be delivered. We wrote our names, addresses and the place where it must be delivered, on a paper. Jannick took the papers with her and said that it will be okay. On sunday, the 7th of June on fathersday, my sister decided to pick her order up, because her husband wasn’t going to work. So she went to Magical Cafe and picked her brunch-box up, she has explicitly said that she is Gülbahar Bayraktar Polat. After my sister picked it up I received a phone call from Jannick (Magical Cafe). She asked me if I’m the person who picked up the order. I said, “no, that’s my sister. I am Ayse Bayraktar, not Gulbahar Bayraktar. You have to deliver my order to Breisacher Shop” The brunch box should have been delivered at 12:30 pm. But we didn’t receive anything. We called Magical Cafe and they said that they have delivered the box to the address my sister had given. We said, that’s not our address and we didn’t receive anything. She said she will call us back, but she didn’t. The next day, I received a message from Magical cafe. U can see this on de pictures below. After the messages we heard nothing from Magical Cafe. Today, my husband went to the cafe. We just wanted our money back. We didn’t receive anything!? I payed for NOTHING?! Unfortunately, (I was very shocked) Jannick said that I (Ayse Bayraktar) said my order should be delivered to that address. That’s absolutely NOT right, why should I? Why would I say she has to deliver it there when on the phone I have again stated that I am Ayse Bayraktar and it has to be delivered to Breisacher Shop? My husband is not working there?! It’s not even my address? WHY?! Why would I call them 3 x in the afternoon to ask where the box is, when I would have told it to go to a different address? When my husband said that is not true because he (and the whole family) was with me when we called on the phone, she argued that we have the same last name and that it is happened because of that. I’m sorry but it’s not my problem or responsibility to keep names of your customers apart!!! We have allways spoken German to Magical Cafe Jannick. I thought she is understanding it well. I really hope she misunderstood me and doesn't try to accuse me for herself making a mistake!! I am very sorry that it ended like this. Unfortunately, the cafe has left me no other choice, and I feel compelled to share it on social media. I always loved coming to the cafe with my son. But after this situation, unfortunately I will not get there again. Neither do my sister and friends! I hope the Cafe can come up with a nice solution, and we can still go to the cafe.