Chez Rüfi — Restaurant in Biel/Bienne

My recent visit chez Rüfi left me disheartened due to the lack of satisfactory customer service, particularly in the instance involving the waitress, Rachel. Upon requesting a straw to accompany my juice, I was met with a surprising refusal. To compound matters, when I politely referenced a previous occasion when a straw was provided, Rachel's response was dismissive, suggesting I can bring my own.

This incident is reflective of a concerning trend I've observed over several years: a noticeable discrepancy in the treatment of locals versus foreigners. While younger staff members generally exhibit warmth and courtesy, those over the age of 30 consistently demonstrate unfriendliness, especially towards non-local patrons.

This disparity not only detracts from the overall dining experience but also undermines the cafe's reputation as an inclusive and welcoming establishment. Every patron deserves to feel valued and respected, regardless of their nationality or background.

I am very disappointed with...

So I went back & gave it another try on several different bread. Gipfeli is not bad but very small, probably somewhere around 43g or so, Zopf is very good, a good amount of butter, moist, a little bit on a salty side. The dark bread had an exterior very hard, very difficult to chew on even though I got it around 10:00 am. ——————- They charge a salad 19 CHF that doesn't have any piece of meat. Cappuccino is 5.50 but very average, the bread is good but some of them goes up to almost 5 CHF...

Very bad service, we ordered coffees 2 minutes after drinking it the waitress told us we should order something else or go. The second time I went for bread, the lady at the counter yelled at her apprentice saying you can't present bake-goods in such a way, this while serving me and as I told her I would like to pay by card, she was too busy controlling her coworkers this was on 19th of February 2019.

Sehr schlechter Service, wir bestellten Kaffee, 2 Minuten nach dem wir es getrunken haben, wurden wir von die Kellnerin gesagt, wir sollten etwas anderes bestellen oder gehen. Als ich das zweite Mal Brot holte, schrie die Dame am Tresen autokratisch ihren Lehrling an und sagte, dass man solche Gebäck nicht präsentieren kann, dies während sie mir diente und wie ich ihr sagte, dass ich mit Karte bezahlen möchte, war sie zu beschäftigt, um ihre Mitarbeiter zu kontrollieren, das war am 19. Februar 2019.

Très mauvais service, nous avons commandé des cafés 2 minutes après l'avoir bu, la serveuse nous a dit de commander autre chose ou de partir. La deuxième fois que je suis allée chercher du pain, la dame au comptoir a crié de manière autoritaire à son apprenti en disant qu'on ne peut pas présenter des pâtisserie comme ça, ceci tout en me servant et comme je lui ai dit que je voulais payer par carte, elle était trop occupée à contrôler ses collègues, c'était le 19...