Restaurant Chalet India — Restaurant in Horgen

A Delightful Takeaway Experience!

I recently had the pleasure of ordering takeout from Restaurant Chalet , and I can confidently say it was one of the best food experiences I've had in a long time! From the moment I placed my order to the moment I enjoyed my meal, the service was nothing short of exceptional.

Upon arrival, I was greeted with warm smiles and a genuine sense of hospitality. The staff were incredibly kind and polite, making sure I felt welcome even though I was just picking up my food. To my pleasant surprise, they even offered me a complimentary beer! This thoughtful gesture truly made my visit feel special and set the tone for a wonderful dining experience.

Now, let's talk about the food! The menu is a vibrant showcase of Indian cuisine, with a wide variety of dishes that cater to all tastes. I decided on the classic Butter Chicken , Daal Makhani, Garlic Naan and so on , and I must say, they were all absolutely divine. The Butter Chicken was rich and creamy, with just the right amount of spice, while the naan was freshly baked and perfect for soaking up every last drop of the delicious sauce.

It was clear that every dish was prepared with care and attention to detail. The portion sizes were generous, ensuring that I had plenty to enjoy later.

Overall, my experience was truly outstanding. The combination of exceptional service, a warm atmosphere, and delectable food has made me a loyal customer. I can't wait to return and explore more of their menu! If you're in the mood for authentic Indian cuisine, I highly recommend checking out this gem. You won't be...

A master class of treating a long time regular customer poorly. Truly impressive.

After a bad case of food poisoning from our previous visit (which we only shared privately with the restaurant), we were offered 3 entrees in a gesture of goodwill for our feedback. This was appreciated, as we usually order from the Chalet a LOT.

It took months for us to be willing to return, but we did tonight, ordering our usual meal (the exact order we did the previous time), and noting as requested in the comments that we would like to apply the 3 comped meals.

Upon arrival, I was billed full price for my order and told that instead of comping what we ordered, we would be given 3 additional dishes at random, in addition to our order. I objected, but was told that's "how they comp things" and I somehow ordered it wrong (?) by ordering the dishes wanted. I was not called or asked if any of this was acceptable to me.

Instead of taking an opportunity to fix something for a longtime customer, you've turned a gesture of goodwill into a mess of frustration. I now have way too much food (just before vacation), dishes I didn't order, and no comps for the food I wanted. I challenge anyone to come up with a worse way of handling this. It would have cost the same to do it the right way instead of whatever this is. Bravo.

It's too bad, the food is generally quite good. I just can't stomach this level of disrespect for my years of loyalty and business at...

Oh. My. Goodness. This was an absolutely amazing experience! A friend invited us to have dinner here on a Saturday night. We had heard great things about Chalet India but man oh man we had no idea what we were signing up for!

The restaurant was packed but not uncomfortable. Plenty of room and the noise level was not a problem at all. The service staff was very nice and helpful.

I ordered the Dum Aloo Chutney Wala - a vegetarian dish with potatoes and cottage cheese with an onion-tomato sauce. Wow- was I blown away! The stuffed potatoes were tender, cooked to perfection, and doused in sauce. The sauce was extremely flavorful with the slightest bit of heat. A hint of mango chutney and mint gave the entire dish a dash of lightness and sweetness. Oh, and the garlic naan - divine!!

While you do have to order rice/naan/veggies etc on the side, the portions of the main dishes and the sides are large (for Swiss standards) and definitely fill you up.

Atmosphere 5 ⭐️ Service 5 ⭐️ Flavor 5 ⭐️ Price 4 ⭐️ (reasonable for Swiss standards)

I will DEFINITELY (!!) be back with out-of-towners, for date night, or maybe even for...