享鴨 高雄裕誠店 — Restaurant in Kaohsiung

This review is for our first time dining there on Feb 23 evening at 5pm. We were a party of 6 with an elderly with mobility barriers.

The food was great and we would go back for the food alone, but what made the experience exceptional was their customer service. The overall value for the food quality and its price point was already a 5/5, and a 6/5 for the overall experience how attentive and accommodating the servers were.

Because of my grandma's mobility issue, I changed my mind 4 times about which table was best to sit her at. I felt bad for causing such inconvenience but the restaurant was extremely accommodating and quick to adjust our seats. One of us knocked over a drink and they also immediately helped clearing the area and brought over a new drink even knowing we were already 99% done our dinner and possibly leaving soon.

The duck had really crispy skin and juicy on the inside, one of the best pekin ducks to my taste in a long time. The plum related dishes were all great complements - the app that has plum and tomato and some jelly thing, and also the chicken with plum were all really good - i regret not ordering a second one. The pickled glutinous rice ball was also one of my favorite.

Ambience-wise it's a vibrant restaurant and suitable for families and casual social outing. I noticed kids get duck balloons which was a nice touch.

Would love to go back to visit again and it's a good choice to take visitors / guests to...

When we dined at Xiang Ya on Yucheng Road in Kaohsiung, we were amazed by the abundance of the set meal for two—it was more than we could finish. The roast duck was rich in fat and incredibly delicious, leaving a lasting impression with every bite. The salted egg yolk tofu pot, though slightly greasy towards the end, maintained its tasty appeal. Overall, the food at Xiang Ya is excellent and mouth-watering, with each dish offering a delightful experience.

The service was exceptional, with staff members who were friendly and patient, making us feel genuinely welcomed. The dining environment was clean and comfortable, adding to the overall positive experience. Whether you're a local or a visitor, Xiang Ya on Yucheng Road is definitely a dining choice worth recommending for its delicious food, excellent service, and...

餐點內容：餐點真的是好吃！烤鴨的皮、片片鴨肉、鴨湯米粉等等餐點，真的讓我印象深刻！鴨肉、油脂、甜醬、餅皮等，與一般市面上的鴨肉店很不一樣，這點必須給予肯定！ 本次消費：點四人套餐&加點餅皮、小黃瓜絲及青葱，APP優惠扣除後約3500元。

用餐過程：服務人員人手足夠、也會主動詢問關心，例如主動換盤、收拾整理、上菜說明等等，這點也還不錯，給予肯定。

致命缺點： (1) 然而，有時服務太過積極、詢問次數太過頻繁，這樣反而給顧客有很大的壓力與反感，因為我想好好吃飯、與家人聊天時時常被打斷！這點讓我覺得很困擾。

(2) 我與家人交談，提到吃不完不要硬吃，其實這只是我們家人相處間的一般談話，但有位服務員聽到了，還特地走過來告訴我們：吃不完不要硬吃，對身體不好。他抱著關心來告知，這點很細心，我很感謝。但是，這樣的服務同時也「太過於細緻」，變成我們的談話彷彿被服務員監聽一般。而且，老實說我們跟服務員也不熟，這樣的對話其實很不必要。享鴨的員工訓練，這點要注意，要加強拿捏與客人間互動關心的立場與分寸，不是一味地對對方好就是好，你要給予的是「對方需要的」，而非「你覺得他需要」，要更能善用「同理心」去判斷，而非自己主觀意識判斷，這點非常重要！

(3) 這一點最致命，也是我們以後不會想再來光臨的原因：我其中一位家人生日，服務生告知我們會送一隻黃色小鴨(類似甜點豆沙包)，結果到最後不僅忘記送上來 (超過十幾分鐘，其實我們都吃完了就在等)，送上來的服務生「竟然用丟的，然後就跑掉了！」「竟然用丟的，然後就跑掉了！」「竟然用丟的，然後就跑掉了！」，你們餐廳是這樣訓練員工的嗎？你們的服務可以這麼「虎頭蛇尾」嗎？我與家人感到太驚訝了！這樣子的服務跟剛坐進來時的服務，簡直是天壤之別啊！我真的不明白，為什麼你們覺得最後的服務可以這麼操作呢？

如果你們最後服務圓滿，或許我們還會再來吃、以及與親友推薦這間店，但誠如上述所提之那三個致命缺點，到底叫客人要怎麼幫你們推薦？最後的服務我們無法苟同，我們也不會再來消費，因為我們不想再被這樣的對待...