Mashitta Korean Restaurant — Restaurant in Chiang Mai Province

[KOR,ENG] 태국에서 인종차별 재밌네요. 혼자 방문하여 1인 세트를 주문했습니다. 고기, 청양고추, 마늘 등을 리필해서 먹었고 고기는 조금 건조했지만 괜찮았습니다. 처음에 나온 공기밥 양이 반밖에 안 되어 추가로 리필했습니다.

메뉴판을 보면 "Unlimited Refill"이라는 문구 아래에 항목들이 나열되어 있습니다. 어떤 조건이나 제한도 없으니 공기밥도 포함된다고 생각하는 것이 상식적이지 않을까요? 하지만 계산 시 공기밥이 추가 요금으로 청구되어 있더군요. 제가 "공기밥도 무료 아니냐"고 묻자, 직원들은 공기밥은 한 번만 제공된다고 반복해서 말했습니다.

"Unlimited Refill"이라 명시된 부분을 보여주며 물었더니, 공기밥과 상추는 제외된다는 답변이 돌아왔습니다. 메뉴판 어디에 그런 조건이 적혀있냐고 물었지만 같은 말만 반복했습니다. 매니저를 요청했더니 영어를 잘 못하는 직원을 불러와서 대화는 더 어려워졌습니다.

결국 직원이 번역기를 사용해 "공기밥은 리필 포함 항목이 아니다"고 설명했는데, 저는 메뉴판 위치를 보여주며 "리필 가능한 음식 항목 아래 공기밥이 포함되어 있지 않냐"고 반박했습니다. 그런데도 직원은 무조건 아니라고만 했습니다. 길어지는 대화도 영양가 없고 제가 한 말은 공기밥이 사이드 디쉬에 포함되냐 안되느냐가 중요한게 아니다. 지금 이 세트 메뉴 무한리필 글자 아래 있는데 그게 아니라면 너네가 메뉴판을 잘못 작성한 것 아니냐 이해를 잘 못하는거 같은데 내가 말하는건 너네 메뉴판에 명시된 것과 다르다는거다. 라고 했더니 돌아오는 대답이 정말 재밌었습니다. 여기서 가장 충격적인 말은, "태국인이었다면 공기밥이 리필되지 않는다는 걸 이해했을 것"이라는 발언이었습니다. 유럽에서도 이런 노골적인 인종차별은 겪어본 적이 없어서 순간 당황스러웠습니다. 토씨 하나 안보태고 저대로 말했습니다. 저는 속으로 어쩌라는거지? 뭐 태국인이 아니라 미안해해야하는 부분인가? 했죠 그래서 그건 정말 무책임한 발언이다. 메뉴판에 적혀 있는 태국어를 번역기로 돌려봐도 별도의 안내는 없었다 답하자 그녀는 첨부된 사진의 저 번역이 담긴 폰을 제게 던져주고 키친으로 잠깐 사라지더라구요. 또 저에게 탓을 돌리려는 저 재미난 메세지…. 그래서 저도 번역기 들이밀었죠. 뭐가 불확실해? 메뉴판에 확실하게 써있는데, 난 확실했어 . 라고. 결국 공기밥 추가 요금은 삭제했지만, 눈으로 쌍욕을 하며 응대하는 태도가 정말 황당하길래 저도 같이 쳐다봐줬습니다. 마지막에는 직원이 노프라블럼을 잔뜩 비아냥 대면서 묻길래 저는 "당연히 문제 있지. 이 식당에 온 경험 자체가 기분나쁜 시간이 되어버렸다. 이미 기분 나빠진게 문제다"라며 나왔습니다.

이 경험은 제가 부당하다고 느끼는 부분을 분명히 하고 싶어서 시작된 일이었습니다. 두 달간 태국에서 지내면서 방문했던 다른 식당들은 나이스한 사장님과 스탭들의 응대가 기본 이었는데 여긴 정말 아닙니다. 특히 맛있는 한식당이 치앙마이에 참 많던데 굳이 여기는… 대화도 안통하고 서비스가 박살나서 비추합니다. 음식: 보통 시설: 보통 서비스: 불쾌해서 강렬한 기억으로 남습니다.

I had a terrible experience with racial bias in Thailand. I visited a restaurant alone and ordered a set menu for one. I refilled the garlic, chili peppers and rice—though the meat was a bit dry, it was fine. As you can see from the photo, the first serving of rice was only half-full, so I refilled it.

Take a look at the menu photo and judge for yourself. The term "Unlimited Refill" is clearly stated, with the list of items below it. There's no note or condition mentioned. Logically, rice should be included in the unlimited refill items.

However, when I went to pay, I noticed an extra charge for the rice. I asked why, explaining that I had ordered a set menu, and rice should be free. They insisted multiple times that rice is only served once. I pointed out the "Unlimited Refill" line and asked why rice wasn't included. They claimed it only applied to certain foods and excluded lettuce and rice. I asked where this was stated on the menu, and they repeated the same response.

I asked for a manager, but they brought over another staff member who spoke even less English. Despite not understanding me, they kept speaking in Thai. I said, "I’m not Thai. I don’t speak Thai," and they finally turned on a translator app.

Their main point was that rice is a side dish and is not included in the unlimited refill. I countered by pointing out its placement under the "Unlimited Refill" section on the menu. The conversation went nowhere.

Then came the highlight: "If you were Thai, you would understand rice isn’t included." It was one of the most blatantly biased comments I’ve ever heard!

To conclude, I had the charge for rice removed after a prolonged and unnecessary back-and-forth. If you’re curious to experience this level of customer service well…. Save ur time and money!

This experience stemmed from my desire to address what I felt was an unfair situation. During my two months in Thailand, most of the restaurants I visited had kind owners and staff who provided excellent service, but this place was a stark exception.

Considering how many great Korean restaurants there are in Chiang Mai, I wouldn’t recommend this one. The communication was poor, and the service was severely lacking. It’s not worth the visit.

The food? Not bad The facilities? Average. The service? Absolutely unforgettable—for all the...

Really fantastic! We came in for lunch wanting something tasty but easy on the stomach, and Mashitta was perfect. Kimbab was super filling and came with side dishes, a deal for 80B. Steamed egg was wonderful, savoury and delicate and again a massive serving for only 40B. Cucumber and egg side dish (free) was light and tasty, found a few egg shells in mine but it was still the best side dish. Kimchi soup was quite tangy and only mild spicy, cabbage in it was delicious! Staff were polite and nice, there was a massive standing AC keeping the restaurant was cool, and speakers quietly played a mix of Korean and Western pop songs. Powerful extractor tubes over the tables meant there wasn't an overpowering BBQ smell from the other tables grilling. There's a single bathroom which is reasonably clean and smells fresh. A great place to relax with a meal while waiting for the bus. Free WiFi also. Highly...

This is for Food Panda order: Kimbab tasted too bland. You need to blanch the vegetables and flavor the rice, along with vegetables with salt and sesame oil. Tangsuyuk(Korean sweet and sour pork) was more like a stew. The sauce needs to be very thick and sticky, not watery like the Thai style sweet and sour pork. Kimchi was tasty, definitely prepared by a Korean, and other side dishes were also excellent. 4. My favorite steamed egg dish was cooked perfectly. 5. The Kimchi stew, which I didn't order (complimentary?) was very tasty. I would definitely include it on my next order. Overall, we enjoyed our Korean dinner and hope improvements would be made. We would definitely visit the restaurant next time and...