Rose's Roadhouse Pai Thailand — Restaurant in Chiang Mai Province

I’m pregnant so I was craving New York style pizza, we ordered a lot. Pizza was not that bad but I’ve had better (I used to live in the US). Appetizers was very disappointed, we’ve ordered boneless chicken, French fries and fried onion and they were inedible (soggy and greasy) I had a bite on each one of them and that’s it, no more.

My sister called the restaurant, the response is that this is the way they do the food but they can return the money if we want. For me it’s not about the money, it’s about “accept and improve”

So my sister herself send the food back to the restaurant for more understanding towards the complaint and a chance for the restaurant or the chef to get to taste the food and understand the problem but still, the respond was “this is how we cook the food”.

And it’s not about getting a refund, it’s about showing respect and responsibility on what you cook and the customer’s comments, to say at least you are sorry and take it seriously why did the problem occurred. The problem might not be about the chef but might be the time you put hot stuff in the box or you mixed your garlic and then put it in the box which might make it soggy and doesn’t taste as better as eating at the restaurant, Maybe you should separate them and let the customer mixed by themselves?

Pizza, Salad,...

I stopped here for an early dinner. Half rack BBQ ribs was huge, more like a full rack, it was very flavorful but dry. I highly suspect it was reheated. Chicken wings were cooked fresh , it was very juicy with just a right amount of spices. The bowl of salad was fresh but the ranch dressing it came with tasted like a regular mayo. Lastly, the famous NY pizza. It had lots of pepperoni and cheese BUT it tasted nothing like a NY pizza. The sauce was very bland, hardly tasted any tomato and there was a spike of strong oregano flavor. I suspect this was probably due to the sauce being cooked too quickly for each pizza order instead of being properly heated slowly over a long period of time for max flavor. The crust was also flavorless and too dry. The dough mixture definitely needs more olive oil. Every NY pizza I have eaten were greasy., and that's what makes the crust so tasty. I can't stand those thin, dry, cardboard flavor pizza crusts at many pizza restaurants all over Chiang Mai. I suppose they are healthier for me but no thank you. LOL. The service at this restaurant was excellent and the staff were all very friendly. I will definitely return here to try the beef burger and other items...

Two starts instead of one because I'll take a minority share of the blame for the disappointment.

I just spent Bt520 on a pepperoni pizza via Grab. This is the most I've spent on a oie in Chiang Mai and this was the only pie that disappointed me.

The crust is unbelievably thick with not much topping so it's like eating bread basically. It's really bad. More sauce and cheese might help this pizza but what am I supposed to do with it. It's hard to eat!

*My responsibility may be a consideration to the restaurant review as a whole. When selecting the pizza on the Grab app there are two choices in a subcategory before you can add to basket. The choices are in Thai only, not English like the rest of the menu. I selected the first one not knowing what it was. My hope is that the two options are for thick and thin crust but how am I to know. If there is a thin crust option I might be inclined to try again. Maybe Rose's will read this review and make things right for this very disappointed customer. +$15 dollars for a pizza that is the worst I've had in 4 months...