Wine Connection The Nine Center — Restaurant in Phatthanakan Subdistrict

Subject: Formal Complaint Regarding Branch Manager Conduct- The Nine Center

Dear Sir/Madam,

I am writing to formally file a complaint regarding the conduct of the branch manager at your restaurant.

Tonight, I arrived at the restaurant at 21:50 and was promptly seated by a waitress. However, shortly afterward, the manager approached and informed me that the restaurant was closed. I reminded her that the sign at the entrance clearly states closing time as 22:30. She responded that the last order is taken at 22:00. I showed her my watch, which read 21:55—just five minutes after we had been seated.

I have visited this restaurant many times, but I recall an incident approximately 45 days ago when I encountered this manager for the first time. On that occasion, she refused to serve us dessert without a clear explanation.

Last night, I dined at your Sukhumvit Soi 11 location, where I am a regular guest and was treated with excellent hospitality. The contrast in service between the two branches is concerning.

I kindly request that you investigate this matter and consider my complaint seriously. The branch in question appears to have experienced a decline in sales and customer traffic over the past six months, and this type of management behavior may be a contributing factor.

Please keep me informed of the outcome of your investigation. I am happy to provide photos as proof of my arrival time and the moment of...

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