Indigo Specialty Coffee & Bakery — Restaurant in Surat Thani Province

For the restaurant representative who asked to know the details of my experience (which I appreciate the inquiry on their behalf) 👇🏻

Several issues - from service, to transparency/honesty and quality of ingredients.

First time I came, most of the staff were very kind and friendly except for the female cashier who was giving me some serious attitude - she was just cold and far from friendly as the other staff members. Extremely unpleasant.

I ordered the fruit sorbets after I was told by that same cashier that there was no regular white sugar in it, only coconut syrup; dishonesty right there because I specifically asked if there was white sugar in it.

I had a very unpleasant reaction in my body the days following so I sent a message on IG asking the full list of ingredients in the sorbets. What I received in response was quite upsetting… Not only that they use regular sugar, it also contains a fruit stabilizer and glucose syrup. This wouldn’t be a big deal if they didn’t claim it to be all natural; it’s not. And for someone like me, that’s not cool at all. Staff must know what’s in the food they’re serving or at least check with the kitchen when a costumer asks specific questions.

When I returned yesterday and stood by the bar area, I was literally ignored for almost 10 min. I intentionally didn’t say anything because I wanted to see if someone would have at least acknowledge my presence… but no, nothing. So I just left.

I’m giving 1 star to the few kind servers who were there during my...

Indigo Specialty Coffee & Bakery is a delightful spot that caters to the needs of both coffee and dessert lovers. As soon as you walk in, you are immediately welcomed by the aroma of freshly brewed coffee and freshly baked pastries.

The coffee is exceptional, with a wide range of blends and flavors to choose from. The baristas are knowledgeable and passionate about their craft, and they take great care in preparing each cup. Whether you prefer a classic espresso or a frothy latte, Indigo Specialty Coffee & Bakery has got you covered.

But what sets this place apart from other coffee shops is their selection of desserts. The bakery offers a variety of mouth-watering treats, including cakes, croissants, tarts, and more. The desserts are beautifully presented and taste just as good as they look. Whether you're in the mood for something sweet or savory, there is something for everyone.

The atmosphere is cozy and inviting, with plenty of seating options for those who want to stay and enjoy their coffee and dessert. The staff is friendly and attentive, making sure that every customer feels welcome and comfortable.

In conclusion, Indigo Specialty Coffee & Bakery is a must-visit spot for coffee and dessert lovers. From the exceptional coffee to the delectable desserts, this place offers an unforgettable experience. Whether you're looking for a quick caffeine fix or a leisurely afternoon indulgence, you won't be...

💸 Premium Prices, Zero Standards 😢

We had been coming to this café for almost two years. During that time, our orders were often forgotten, and we had to wait much longer than reasonable. Out of loyalty, we kept turning a blind eye to it.

Today, I waited 40 minutes for my order. The manager came over, apologized, and offered not to charge me — it seemed they were at least acknowledging their mistake. I was already feeling my blood sugar dropping, and when the food finally arrived, I asked if it was really plant-based meat — because it looked undercooked, and tasted exactly like that: as if it had just been thawed and barely cooked on the pan.

The manager tried to say something in English, and I politely used a translator to say: “This plant-based meat is very poorly cooked, it looks raw and tastes raw too.” After that, no one came back to me. No reaction, no solution — just silence, as if they were waiting for me to swallow my disappointment and leave.

The bun was fine, no complaints. But the patty clearly had been thrown together in a rush and slapped on the pan last minute — because the order simply hadn’t been passed to the kitchen in time. This wasn’t just a mistake. It was a complete lack of attention to the customer.

I don’t care about the offer to not pay. I didn’t come for free food — I came for proper service, and I paid for it at a premium price. But apparently, even basic standards are a...