La Fabrique French Bakery Bangrak — Restaurant in Surat Thani Province

I give 5/5 for the bread and to support the business.

I dont want to write a negative review. Please take this comment into consideration seriously because you have a lot of room for improvement.

Your shop need a little bit more TLC. Maybe some plants on the table? Clean the bathroom nicely? Do not put personal/staff belongings on the table near guest area.

Your staff definitely need a detailed training. I ordered omelette with bacon, mushroom, spinach and cheese. It came with bacon, cheese, onion, sausages which I did not order, NO mushroom. And very salty. Like really salty. I did not touch it. Not eatable.

I had the baguette and jam instead.

I read reviews about staff attitude online and it is true. Your staff definitely need to look in the mirror and practice if they want to continue to work in hospitality industry. I felt so annoyed dealing with them to be honest with you.

I do not see my future return to your shop.

I wish you all the success with your business. I will not spread the bad about the shop with my friends around the island but it would be a hesitation to share about my experience if anyone asked.

High potential but...

I read all reviews. Many said that the staff is not friendly, etc. I visited three times, including today, in a week.

1st visit: I already expected that the staff would not be friendly, especially, cashier. The reviews were right. But I ignore the fact. It is what it is. pain au Chocolat 60, croissant 50 and latter 80 were good. total bill 190. They were good.

2nd visit: the cashier was not friendly, but again. it is ok. it is very hot in ko samui. there is no air conditioner, only fans, and it is a bakery. it is even hotter in its kitchen. If I were staff, I would not smile much. I ordered a bagel with salmon and goat cheese 220. Goat cheese overpowered salmo, and i was not able to taste salmon. I would not order it again.

3rd visit today, I ordered a flan 100 and latte 80. Flan was good. Latter is also good. The cashier finally smiled at me. big smile. : )

Overall, this bakery and its products are good. if you look at staff with some empathy working in a hot kitchen under super hot and humid weather in ko samui, staff is just fine and not rude.

Overall, I enjoyed...

Despite tasty food and really great coffee, the consistent sour faces and lack of warmth from the staff at the Bangrak cafe is a huge turn off. Have been going here for a number of months now thinking that maybe the staff were just having a few bad days and made the effort to smile every time, but today I was again greeted by a no-smile sour stare and just not worth my energy. The staff evidently dislike working there and I won't be back. If the staff DO like working there then smiles really do go a long way to making your paying customers feel welcome!!

*Also the response from management for all the bad reviews over past year for the Bangrak cafe are copy and paste identical which doesn't give me much hope that management are doing anything about the issues like finding out why their staff are so unhappy and helping them to feel...