Tim Hortons — Restaurant in Abu Dhabi Industrial City

Disappointing Customer Service Overshadows Great Coffee and Donuts: recently visited [Coffee Shop Name] in search of a delightful coffee experience and some mouthwatering donuts. While the quality of their coffee and pastries is commendable, I couldn't help but be disappointed by the lackluster customer service I encountered. It's unfortunate that the staff, including the manager, seemed oblivious to the importance of providing exceptional service to their patrons.

From the moment I entered the shop, I noticed a stark difference in the level of service compared to other branches. The staff openly admitted that other branches had more flexibility and a greater willingness to cater to customer needs, which immediately raised concerns. Their insistence on rigid adherence to "the book" came across as inflexible and disregarding the customer experience.

One particular staff member, whose name I did not catch, stood out for all the wrong reasons. Her attitude was far from welcoming, and her tone bordered on rudeness. It was evident that she lacked the necessary training in customer communication. Interacting with her felt uncomfortable and unwelcoming, leaving a sour taste in my mouth despite the otherwise great coffee and donuts.

The fact that the manager seemed equally untrained in customer service was disheartening. Instead of addressing my concerns and attempting to rectify the situation, the manager stood by the rigid policies, insisting that they must do things by the book. This rigid adherence to policy over customer satisfaction is simply unacceptable in a service-oriented industry.

I believe that a coffee shop should be a haven where customers can enjoy not only delicious treats but also a positive and inviting atmosphere. Regrettably, This Tim's location failed to deliver on this front. The lack of training and the dismissive attitudes of the staff, particularly the aforementioned employee, hindered my overall experience.

While the coffee and donuts were undoubtedly tasty, it is the customer service that ultimately determines whether I will return to a coffee shop. I hope that management takes the necessary steps to address these issues and invest in comprehensive customer service training for their staff. Only then will I be inclined to revisit and recommend this this Tim's ...

Outstanding Service at Tim Hortons Dalma Mall!

I can't say enough about the exceptional experience I had at the Dalma Mall branch of Tim Hortons. From the moment I walked in, I was greeted with warm smiles and a genuinely positive attitude from the staff.

The service here is lightning fast, and it's clear that the team takes pride in their efficiency. I was in and out with my order in no time, which is especially appreciated on those busy days.

But what truly sets this place apart is the infectious smiles that the staff members wear. Their cheerful demeanor makes your visit even more enjoyable. Kudos to the entire team for spreading positivity!

I also want to give a special shout-out to the manager. Their dedication to maintaining a positive atmosphere and being so helpful is truly commendable. It's evident that they lead by example and have fostered a fantastic working environment.

Overall, I had a wonderful experience at Tim Hortons Dalma Mall, and I'll definitely be returning. If you're looking for fast service, friendly staff, and an overall pleasant experience, this is the place to be. Keep up the...

Tim Hortons is one of our favourite coffee shops, but the recent change in staff and their behavior left us disappointed. The lady Karen, in particular needs training in how to treat customers. She was not welcoming and was getting annoyed on placing multiple orders. The orders were large and should have had her happy that we were re-ordering. Staff should be working for the benefit of their company and not showing their disgust to their customers to such a level that she would say that this is your last order and you would not be placing any more orders as they are busy. Tim Hortons please have a look at other reviews too, your staff is ruining the brand name because of poor...