Baskin Robbins - Mushrif Mall — Restaurant in Abu Dhabi

I am writing to express my disappointment with the poor customer service I experienced today at your ice cream counter in Al-Mushrif Mall The staff member named Dalwar treated me in a disrespectful and unprofessional manner.

I came to the store with my father and purchased an ice cream for him. When it was my turn, I asked to sample some of the new flavors before making a purchase. To my surprise, Dalwar responded rudely, asking, “Why do you want to taste if you’re going to buy?” — implying that I should not try the flavors. His tone and attitude were unacceptable.

When I told him that I no longer wished to make a purchase due to his behavior, he became dismissive and even started humming and singing sarcastically. I informed him that I would file a complaint, and he replied carelessly, “No problem, complain.”

This kind of treatment is not only disrespectful but also reflects poorly on your store’s reputation. Customers deserve to be treated with courtesy and professionalism.

I hope appropriate action will be taken to address this issue and ensure better customer service...

This is the first ever ice cream parlor I've been to in Abu Dhabi, yes it is not a arabic ice cream parlor but nonetheless it is a very good experience, it damn good, really, espeially when you came from outside with 49°C heat burning every bit of your body. This one is one of the best ice cream parlor I've been to. Highly...

The offer of buy 6 donuts get 6 donuts free is only valid if you download the app. I'm sorry to say it's not worth it and people don't have time in mall with children to download the app in mall or else cannot avail the offer. I'm really disappointed. You lost one loyal customer today.

I'm NOT going back again to BR...