Baskin Robbins- Muroor Mall — Restaurant in Abu Dhabi

I am a big fan of BR and their icecreams. I visit often to buy cakes as well; but I had a very unpleasant experience today with the lady there. I did not get her name, but she is African. I picked a pie from the freezer, and I was asking her about the swiss roll, which they did not have. She informs me that it is not baked or prepared in their shop, but usually delivered. I was disappointed, but decided to take the ice-cream pie which I was holding. She orders me, "You put that back now in the fridge and I will get you another one from inside." I was taken aback by her response, and replied, "That is not the way to address a client, or anyone." I put the pie back as she was going inside. I just left...she was impolite, unprofessional and unapologetic for her...

Rude staff. Came into the shop completely empty with no one around. I find a sign “will be back and the managers number is blocked out”. So basically i dont know whats going on and cannot call anyone. Kids got bored waiting and when she finally comes.. she just goes “yes?”. Seriously? I ask her how come the number of the manager is covered and she says “because there is no need for it”. I say what do you mean no need and she says why whats your problem. I said you are leaving this place empty, just...

When I finished paying, I started offering the Esaad discount card, but I was lied to, saying that the company had canceled the discounts. After a week, I visited another branch, and it turned out that the discount was...