Meat Moot Abu Dhabi — Restaurant in Abu Dhabi

Bad experience: Request for Management Review

During my first visit two weeks ago, the food offerings were exceptional, creating a memorable impression with their quality and flavor. Unfortunately, my latest visit today didn't quite match the previous high standards, although the food was still great.

My main concern, was the disheartening interaction with the lady introducing herself as the restaurant manager.

I had a simple request for an additional cup of tea same as i did the first time (it's a habit that i like tea after food), knowing it was included in the all-inclusive meal. The waiter initially refused, implying later that he will allow it for once this time, which felt demeaning. When I offered to pay and asked for the manager, she came but her response was even more disrespectful and disappointing. She implied that not all customers deserve equal service, as she didn't see that our expenditure qualifies us and we are exploiting the meal because we asked for another two small cups of tea that does not cost more than AED 10, even though we paid AED 543 for an all-inclusive meal for two that includes drinks. Her approach was unprofessional and disrespectful, making us feel undervalued and dismissed.

I believe every customer deserves respectful treatment, regardless of their spending. Such attitudes can damage the restaurant's reputation and deeply affect patrons' feelings.

Although I was willing to pay for an item that should have been part of our all-inclusive service, being treated as if begging for it was particularly disrespectful.

I hope the owners take this feedback seriously and ensure all staff, including the manager if she is the manager , uphold a standard of respect and fairness. The culinary team and chefs are doing an outstanding job that shouldn't be overshadowed by such unprofessional behavior of the customer service team.

Also if you don't want to serve an all inclusive unlimited meals you should state that clearly in your service description or a policy , the minimum right...

Food Quality: During my visit, I ordered the brisket and lamb shank. The lamb shank was a standout perfectly tender, with a rich depth of flavor that made the dish highly enjoyable. It was cooked to perfection, delivering a satisfying experience.

However, the brisket, despite its excellent seasoning, was a disappointment in terms of texture. The flavors were well-balanced and among the best I’ve tasted, but the brisket was overly tough, requiring far more chewing than expected for this cut of meat. Given the brisket’s natural toughness, it clearly needed a longer cooking time at least 16 hours to break down the connective tissues and deliver the tenderness associated with properly prepared brisket. While the seasoning was exceptional, the cooking process fell short.

Service Experience: Unfortunately, the service did not match the quality of the food. When I requested to speak with the chef to share my feedback discreetly, I was met with indifference. Instead of the chef, a waiter with little knowledge of the food beyond serving it was sent to address my concerns. This lack of engagement from the kitchen team was frustrating, as the waiter was unable to provide any meaningful insights or solutions regarding the brisket’s preparation.

For a restaurant that takes such pride in its dishes, it is essential that staff are equipped to handle customer feedback professionally, or at the very least, that the chef be made available when diners have specific questions about the food.

Final Thoughts: Meet Moot Beef and Lamb offers well-seasoned, flavorful dishes, but the execution particularly in terms of meat tenderness and service leave room for significant improvement. With a longer cooking time for the brisket and better-trained staff capable of addressing guest feedback, this restaurant could greatly enhance its...

I recently had the pleasure of dining at Meat Moot in Al Qana, Abu Dhabi, with my family, and it was an unforgettable experience. Since we weren’t familiar with the area, we relied on Google Maps to get there. The moment we arrived, we were impressed by the restaurant’s distinct and welcoming interior.

The staff greeted us warmly and took the time to explain the menu in detail, offering thoughtful suggestions that helped us pick the best selections. Their recommendations were perfect, and we truly appreciated their guidance.

We ordered the Lamb Shoulder Set, which came with appetizers, eight different sauces, unlimited rice, and beverages. Watching the chefs prepare the lamb shoulder was one of the highlights of the visit. Their cutting and seasoning skills turned the preparation into an engaging and entertaining show. We had a lot of fun filming the whole experience.

Each of the eight sauces brought a unique flavor to the table, but the honey sauce was my personal favorite. The rice was light, fluffy, and cooked just right. The beverages were refreshing and rounded out the meal nicely.

The ambiance of the restaurant, combined with the themed staff attire, added to the overall vibe and made the experience even more enjoyable. For a group, the pricing was very reasonable considering the quality of food, service, and presentation.

We left completely satisfied and are already looking forward to dining here again. Highly recommended for anyone who enjoys flavorful meat dishes, great service, and a memorable...