McDonald's — Restaurant in Dubai

I had a terrible experience at this McDonald's (Outlet Mall). I placed my order at the self-checkout counter, but the machine was extremely slow. After I tapped my debit card, it took ages to process, and the staff member even tried shaking the screen to make it work faster.

After the amount was deducted from my bank card, I was told that the transaction had declined, and I needed to reorder and pay again. When I showed proof that the money was deducted, both the staff member and Manager Mr. Suraj insisted that the payment didn't go through and refused to acknowledge my concern. They told me the amount would be reversed on Monday (I visited on Friday), but today is Tuesday, and I still haven’t received my refund.

Despite repeatedly showing them the deducted amount, they refused to listen and denied me a cash refund. After following up, all I got was an apology and a promise that the issue would be escalated to accounts. This is the worst service I have ever received at McDonald's.

I left both McDonald's and the mall hungry and frustrated. While I could afford to reorder, I couldn't help but think about those who have just enough money to afford one meal—how unfair it would be for them to go through this. Truly...

⭐⭐⭐⭐⭐ I had an absolutely wonderful experience at the McDonald's outlet mall branch in Dubai. From the moment I walked in, I was greeted with a warm and friendly smile. The service was not only efficient but also incredibly attentive.

The food, as always, exceeded my expectations. My order was fresh, hot, and made to perfection. Whether it's the iconic Big Mac or their crispy fries, McDonald's never disappoints.

What really stood out was the cleanliness and ambiance of the restaurant. It was spotless, creating a comfortable and enjoyable atmosphere to enjoy my meal.

But what truly made my visit special was the exceptional staff. They went above and beyond to ensure that I had everything I needed and that my meal was as enjoyable as possible. Their dedication to customer satisfaction was truly remarkable.

I'll definitely be returning to this McDonald's branch in the future. Thank you for consistently delivering delicious food and outstanding service. It's experiences like these that keep me coming...

MacDonald's as usual is below par when it comes to taste of the food, I don't like it's burgers across the menu including the more pricey ones with the exception of their Spicy Mac which I guess is their signature burger and they make that a modest package with taste and price balanced. This specific branch is quite crowded but the quality is even across the branches nothing worse here, I would say although the taste isn't much of a Wower the quality is fairly justified. It won't happen that they give you low quality food with respect to price food is fresh and warm all the time. Staff is kind no issues there, speed is fine for a busy place and they have that side...