Starbucks — Restaurant in Dubai

So I went to Starbucks just for a quick coffee, didn’t really plan anything, just tired and needed a pick me up. I asked for the new Iced Brown Sugar Oatmilk Shaken Espresso (hope I’m saying that right 😅) and the girl at the counter, Hira, she’s the one who took my order.

From the first moment, she was super polite and smiling. You know sometimes when you go to cafés and the staff just look tired or like they don’t want to be there? Yeah, not her. She was full of good energy and made me feel welcome.

I was a bit confused between a few drinks and she explained everything in a simple way. Not pushing to upsell anything, just actually helping. I liked that. And honestly the drink came out amazing. I don’t know if she made it or the barista inside but it was perfect.

Even when the line was long and people was getting little impatient, she was handling everything calmly and still greeting everyone with a smile. Like hats off for that.

Only thing I’d say is maybe the music was a bit loud that day so I had to ask her again about one part, but that’s not really about her.

Anyway, thanks to Hira for the great service. Starbucks need more staff like her who actually care about the customer. Will def come back again. Maybe next time try that Pumpkin Cream Cold Brew she...

The staff was very rude and unprofessional. No greeting at all, just straight to “what do you want?” I ordered a mascarpone matcha latte with extra matcha powder and another drink, but had to repeat myself several times. When I asked if the latte had the extra powder, she said it wasn’t possible because it’s premade which is not mentioned when I ordered — Instead of explaining clearly, she excused herself saying she can’t put the powder as it will not mixed in it. I asked her then why is there an extra matcha powder option online? she asked me if I wanted to blend the powder in it. I’m not a barista, she should know how to add.

Her attitude made it worse — throwing things around while remaking the drink and handing it over without even a thank you or apology. Really disappointing experience. I’ve been this branch so many times and she is the...

After we went on a grocery stop, we planned to wait for our family member here outside Starbucks. We sat there for about 10 mins then we were approched by one of their staff named “zohaib” that if we will not buy, we can’t sit there. We were kicked out even if there are no customers waiting and even when I told him that we will just sit for a second while waiting. We are with my 2yo kid. We dont disturb or make even a single noise there. I will understand if I am sitting there using my laptop without ordering and if I am sitting there for hours! How inconsiderate are you??? I buy from your shop EVERY. SINGLE. DAY. My friends and family can testify to that. But you made my day really bad and you made me hate and change my impression on your...