Tim Hortons - Jumeirah Centre — Restaurant in Dubai

I visited this store on the 5th of January 2021 around 4pm with my father and sister. We have frequented this store multiple times since it opened but this experience was truly disappointing.

We ordered a sandwich, a cappuccino, 2 honey dip donuts, a chocolate chip marble cake and a caramel carrot cake.

When I ordered the chipotle chicken & cheese sandwich, the team member phrased a question in such a way that implied the vegetables were already in the sandwich, asking if I wanted the vegetables removed, to which I replied I did not. I did not know that there would be an extra cost incurred for each piece of vegetable and I was not told that there would be an extra cost for each piece of vegetable. Had I known this, I would rather have headed to Spinneys as buying one of each vegetable would have been cheaper than paying for the slices they gave.

I also ordered a SINGULAR cappuccino. The team member asked if I wanted the coffee to be extra strong, to which I originally replied yes. When I saw the team member had entered in an extra espresso shot which cost another 4 AED, I changed my mind and told them that I did NOT want the extra shot. They removed the shot from the order.

But after I paid the bill, the total amount was more than I expected, so I asked for the receipt, which originally had NOT been given to me, and saw that there was a cost of 2 AED for each vegetable, incurring a total extra cost of 8 AED for a 17 AED sandwich, and there was not one but TWO cappuccinos (16 AED each). In total, I paid an extra 24 AED that I did not intend to spend.

I have also completed the survey on their website but due to a lack of character space, I am putting my full thoughts here.

As stated before, I have frequented this store before multiple times with my family and we have never had any major service issues before. I am deeply disappointed by the dishonesty on their part and do not intend to visit again in the near future.

EDIT: Found...

Very poor experienced as our first time to dine-in ( Jumeirah Beach Centre Branch ), I'm with my friends( group of 4 )we ordered online in Tim Hortons app as we always do and they have buy1 take 1 maple pancake frappe and chocolate brownie frappe, to make the story short the order didn't show to the system and the crew said that they have only in smiles app, but it already deducted the amount , We've waited for 1hr coz the crew need to call the manager to ask if we can refund the amount, ending she gave our order ( maple pancake frappe and grilled turkey panini ) take note there's no manager on duty as the crew said they have only one manager to that store and how come they have in the other app and not in their own app showing to their system.😒 So I told to the crew that they have very poor system and if they are well trained as a crew coz they are not aware about the promotions that they have and the worst thing, the crew do not know the full name of their manager she just know the first name ( BERNADETTE )and never say apologies for what we experienced until we left the store. We just want to share our...

I had such a wonderful experience at Tim Hortons – Jumeirah Centre, Branch. From the moment I walked in, the atmosphere felt welcoming and pleasant. What really made my visit stand out was the amazing service I received from Mahmoud, the barista. He was extremely professional, polite, and attentive, making sure everything was perfect with my order.

It’s rare to come across someone who not only serves with a smile but also genuinely cares about creating a great experience for the customer. Mahmoud took the time to be friendly and approachable, which really added a personal touch to my visit. The coffee was excellent, prepared with care, and served just the way I like it.

I truly appreciate this kind of service, as it makes me want to come back again and again. A big thank you to Mahmoud for making my visit such a positive one. Tim Hortons is lucky to have such a dedicated and professional team member. Highly recommend visiting this branch if you want great coffee with...