If I could give negative stars I really would. Our party of 7 went this evening to celebrate our twin's 15th birthdays. We placed our order; 6 burgers and 1 kids pizza. About 30 minutes later the pizza arrived, to be fair my son throughly enjoyed it, unfortunately he finished it before the rest of out order came out. 20 minutes after the pizza arrived 2 burgers were brought out, they were burnt and dried out whilst also being cold. The bacon on one of the burgers was black and crumbled it was so dry. Another 10 minutes later we received 3 more burgers (chicken), these were shrivelled, dried out and cold, we actualky snapped the chicken in half after we failed to bite into it. Finally the last burger arrived that we watch the staff put under the warmer to try and warm it up, once again dried out and inedible. The waitress almost ran from the table after presenting the 'food' and when we tried to discuss the state of our meals. The fact that at least 2 staff members (chef and wait staff) looked at these burnt, dried out dishes and decided that it was acceptable to serve these to customers is beyond belief. Having worked as both a chef and waitress I recognise that sometimes things go wrong, timing off, over cooked etc but today I had to wonder if this was the first time the chef had ever been in a kitchen and if the wait staff were blind, because there isn't a chance in hell I would have ever served that to a dog never mind paying customers. We paid for our drinks and left hungry. My daughter who has braces left in tears as the burger was so hard and burnt that it had hurt her teeth, turns out that it had actually snapped the wire of her top brace. It's such a shame as we have previously had a couple of decent meals there and the kids loved the bottomless ice-cream, but after this appalling experience we won't...
Read morePizza and carvery chain situated across the UK which affiliates to Toby carvery with a twist. There is free parking and the establishment is relatively easy to find. When entering, you perceive that it's just a timid bar area however, as you encounter further, you will embrace a colossal seating area down stairs which had a decent layout. The staff were generally nice however one of the waitresses forgot our orders numerously which seemed unprofessional and when I observed the carvery deck at first, there was barely anything on offer and what was seemed dry however this was fortunately requited after a while and everything was replenished in upscale standards. The salad station was completely empty but was told we had to order our salad (for free) instead but they somewhat over-estimated the portion size of the salads as the pasta just was too filling!
The food itself was generally tasty and money-worth - especially the onion rings and the mac and cheese cal-zone! on the contrary, the soft serve ice cream was pretty milky and the nut roast was presented in not an appealing manner.
The wait for our products, bill processing and generally the whole experience durated for much longer than I anticipated which somewhat depreciated my satisfaction unfortunately (just over 2 hours!).
Overall, the deals on offer, price, atmosphere, and quantity of food was on a positive note. the quality, service and consistency of replenishment needs room for...
Read moreI went along with my family on a Sunday carvery. Food under the heater hob had obviously been there so long that veg was shriveled up and roast beef was dry and cold. Turkey was luke warm at best the gravey pot was empty. When I actaully told them the issue the manager actually said " everyone else seems fine with food we haven't had any complaints mate" my reply then was "im not your mate" I'm a customer and because no one else has complained you think it's fine to serve this dryed up food. Her reply was we do temperature checks and it's all fine at 82c we check with our food thermometer 🌡. I was like the thermometer doesnt check for dried up shriveled veg. Cut long story short my partner and daughter didn't eat the food I struggled to eat the food tasted and felt like eating cardboard box. Felt like I was surrounded by hill Billy's in a Jeremy kyle restaurant. This food is ok when you have literally planted 4 or 5 pints down u and feel drunk, just like on a nite out pissed eating a pile of junk on the side of a dirty alley way at the end of the traumatic nite. Stay well away if you want to avoid 3 nite sitting on the toilet seat and not going to work for a week. Place looks a dirty very un hygienic place. On the way out I notice one of the food serving staff picking there noise and eating it, this literally made me sick when I went outside. Avoid like...
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