Burger King — Restaurant in Ashford

For the short review, - do not support this blatantly racist establishment. For the long review, read on...

I visited here yesterday with a friend, and three children between us after a long day at the beach to get some food, before our long drive home. We struggled to place an order at the kiosk with us having an issue with the system, so tried to get help from the staff behind the counter. They tried to brush us off saying 'use the kiosk', despite us trying to communicate we were having an issue with it. Eventually a lady came and stated that our order had to be to take away as they were shutting (it was approximately 21:30 then) which we said was fine as we knew they were closing shortly. A family of four came in after us to place an order as well (this information will become relevant).

The employee took our order, with an attitude, but we ignored this and just went to sit down with our children. Eventually I was beckoned by the employee, so I went to collect the food, and my friend had to enquire about hers, which the employee then promptly put together infront of us. We stepped aside and my friend noticed she was missing a part of her order and went to query this, and was again met with an unfriendly attitude.

As we were sorting this matter, the children had sat down as they were famished, but once we noticed, we urged them to gather their things and that we would have to eat in the car as they were 'closing'. Meanwhile, the family that came in after us had taken a seat in one of the booths, and were what we thought, just waiting there till their order was ready. We were almost hushed out of the restaurant, then I realised I was missing all the drinks from my order once we got to the car.

I went back the entrance door, which was locked by this point, and tried to gain the attention of the employee sweeping, and seemingly trying to ignore me. She eventually couldn't ignore anymore without it being too blatant, and kept gesturing that she could not hear me. I somehow signed that my drinks were missing, so she said to come to the door at the back of the restaurant. What was interesting here was that I could hear her clearly, yet I could not be heard. I was let in and told them the issue and was then given my drinks, no apology or anything.

I went back to the car, then we noticed that the family had received their order, and were comfortably eating in the restaurant. We were shocked by this, as we had been told that we could not eat inside as they were closing, which is why we were eating in the car. The employee continued to clean as they ate, and they did not seem to be in an hurry at all, with them staying till beyond 22:00 and getting drink top ups around 22:20.

It is important to note, our party consisted only of people of colour, whereas the family that entered after us, was not, shall we say. I am aware of some parts of Asian communities feeling 'superior' to people of colour, but this demonstration of blatant racism and discrimination whilst living in a country that 'prides' itself in being 'forward' and 'inclusive', is disappointing to say the least....

Absolutely appalling service. I came for a drive-thru collection (Order #1956) at 10:24 PM on 15 Aug 2025 at the Ashford Eureka Leisure Park Burger King. I gave my order number at the speaker, and the staff member, Nabin, instantly said “We don’t have it, go” — no checking, no effort, just flat-out dismissive. I tried to explain and even had my phone in my hand showing the confirmed order, but he kept cutting me off with “We don’t have it” and “Not here” over and over.

For a moment I actually wondered, am I in the wrong? Did I make a mistake? — because he was so confident I didn’t have an order there, and so rude about it.

When I pulled up to the window as he wouldn't respond to me on the speaker, he wasn’t even there — he was inside, facing away, taking other orders for cars behind me while still repeating “We don’t have it.” He ignored me completely for a couple of minutes, not once coming over to check my phone or the system. I just sat there, baffled, frustrated, and shocked this was happening.

Eventually, after seeing I wasn’t leaving, he finally checked properly — and of course my order was there. Did he apologise? No. Did he even acknowledge the mistake? No. He silently handed me the drink, waited for the food, then handed that over too. No “sorry,” no “thank you,” nothing at all.

When I asked for his name and said I would be making a complaint about this whole interaction, he pointed at me and loudly said, “Go complain, complain!” in a rude, dismissive tone. I’ve worked in hospitality before, and this was not just bad service — it was one of the rudest, most dismissive interactions I’ve had with another person, ever. Even strangers on the street treat each other better than this.

Completely unacceptable behaviour for anyone, let alone someone representing a...

Check your bags before you leave the drive through. We used to use this chain regularly but will now opt for something else on a Friday. I honestly think that they try and operate in this manner to swindle people out of money.

The first time it is an accident, the second time (although funny as it was my colleague who suffered) was a complete shambles, they forgot a whole meal, 3rd time no chips in one meal and then today they missed the onion rings.

These are all items people are paying for, check your orders as they come in and get them right, it is such a simple job I fail to see how you could possibly get it so wrong......on multiple occasions.

Then you ring to complain and they expect you to drive all the way back to get a couple of quid refund. I am sure I am not the first, nor will I be the last person to be swindled by them. Complete joke!

Oh, make sure you ask over and over for a receipt as well as they can never locate your order when you call them and just ask for the receipt's order number. The receipt that they also fail to hand over to you upon making payment.

My advice.....go to McDonalds next door, at least they get your order right and the staff are...